IT Support Specialist I

PDW • Huntsville, AL

1d • Onsite

About The Position

Now, we’re entering a new phase of growth and are looking for an IT Support Specialist I to provide reliable, responsive end-user support and contribute to the day-to-day operations of our IT environment.

Requirements

• 1-3 years of experience in IT support, helpdesk, or technical support role.
• Strong troubleshooting skills across endpoints, software, and basic connectivity issues.
• Familiarity with Windows 10/11, MacOS, and Microsoft 365 environments.
• Understanding of user account management and basic IT security principles.
• Strong communication skills with a customer-focused mindset and ability to document work clearly.
• Basic networking knowledge (Wi-Fi, DHCP, DNS).
• Experience with ticketing systems and organized with strong task‑management skills.

Nice To Haves

• CompTIA A+, Network+, or Security+ certification (or willingness to obtain).
• Exposure to scripting or automation (e.g., PowerShell).
• Experience supporting users in a fast-paced or regulated environment
• Administration of Google Workspace
• Exposure to endpoint security tools and scripting.

Responsibilities

• Provide Tier 1-2 technical support for hardware, software, and basic network issues via ticketing system, email, and in-person support.
• Troubleshoot basic Windows and macOS issues; resolve or escalate as needed.
• Support user onboarding and offboarding, including account provisioning, device setup, and access configuration within M365.
• Deploy, configure, and maintain endpoints using tools such as Microsoft Intune and Autopilot.
• Document troubleshooting steps, known issues, and standard procedures in the IT knowledge base.
• Collaborate with Tier 2/engineering teams when issues exceed Tier 1 scope.
• Handle initial triage of security alerts; follow IT KB articles and escalate appropriately.
• Deliver high-quality customer experience by communicating clearly and following through on support requests, while documenting steps taken.

Benefits

• Comprehensive BCBS medical, dental, and vision coverage; 80% sponsored by the company.
• Safe Harbor 401(K) with company match.
• Paid Parental Leave.
• A work environment that encourages teamwork and innovation.
• Competitive salary, generous paid time off (PTO), and flexible leave options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed