IT Support Specialist I

Akido•Pomona, CA

20h

About The Position

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com. The Opportunity We are looking for a motivated and detail-oriented IT Support Specialist I to join our growing IT support team. Reporting to the IT Manager, this role is essential in maintaining day-to-day technical operations across the organization. You’ll play a key role in supporting end-users with hardware and Office 365 tools, ensuring seamless productivity and minimal downtime. This is a great opportunity to grow your technical skills and gain hands-on experience in a fast-paced, team-oriented environment.

Requirements

Associate’s degree or equivalent certification in IT, Computer Science, or a related field (preferred)
Basic knowledge of Windows operating systems and computer hardware (preferred)
Familiarity with Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.) (preferred)
Strong problem-solving abilities and attention to detail (preferred)
Excellent communication and customer service skills (preferred)
Able to work independently and as part of a team (preferred)
A+ Certification or similar IT credential (preferred)
Experience with ticketing or helpdesk systems (preferred)

Responsibilities

Provide first-level technical support for hardware, software, and network-related issues.
Install, configure, and maintain desktop and laptop computers, printers, and peripheral devices.
Support end-users with Microsoft Office 365 tools including Outlook, Teams, OneDrive, and SharePoint.
Assist in setting up new employee workstations, accounts, and devices.
Maintain accurate asset inventory of IT equipment and software licenses.
Perform routine system maintenance, software updates, and troubleshooting.
Document support activities, technical solutions, and standard procedures.
Escalate more complex technical problems to senior technicians or system administrators.
Collaborate with other IT staff to improve support processes and user experience.