IT Support Specialist I

Akima, LLC • Herndon, VA

6d • Onsite

About The Position

The Help Desk Technician I is an entry-level, on-site position responsible for providing hardware support, device imaging, equipment deployment, and Level 1 technical support to internal and external users. This role focuses on maintaining end-user computing devices, supporting Windows-based environments, and delivering excellent customer service while assisting with daily IT operations.

Requirements

• Experience providing end-user hardware and software support in a Windows environment.
• Basic knowledge of PC hardware, peripherals, and troubleshooting techniques.
• Familiarity with Windows 10/11 and Microsoft 365 applications.
• Ability to provide hands-on and desk-side technical support.
• Strong customer service, communication, and interpersonal skills.
• Ability to prioritize tasks, manage multiple assignments, and work in a fast-paced environment.
• Ability to work independently and as part of a team.
• Willingness to work occasional non-standard hours, including after-hours support when required.
• United States citizenship required.

Nice To Haves

• Previous IT support experience in a corporate environment.
• Experience with device imaging, hardware deployments, and refresh projects.
• Experience maintaining IT asset inventories.
• Industry certifications such as CompTIA A+, ITIL, or similar.
• Strong interest in hardware support and IT operations.

Responsibilities

• Provide hands-on support for laptops, desktops, and related IT equipment.
• Perform imaging, configuration, deployment, and maintenance of Windows-based devices.
• Assist with equipment replacements, refreshes, deployments, and decommissioning activities.
• Troubleshoot hardware, software, and Microsoft 365 issues.
• Respond to support requests via phone, email, ticketing system, and in person.
• Perform password resets and basic account administration tasks.
• Document, update, and resolve help desk tickets, escalating issues when appropriate.
• Assist with office moves, workstation setup, cabling, and equipment relocation.
• Support monitors, docking stations, mobile devices, tablets, and other peripherals.
• Maintain accurate IT asset inventory and equipment assignment records.
• Meet established service-level agreements (SLAs) and project deadlines.
• Follow IT policies, procedures, and best practices while contributing to process improvements.

Benefits

• medical
• dental
• vision
• life insurance
• 401(k)
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed