IT Support Specialist I
About The Position
MOVA Metals is a global technology leader in the recovery of critical metals and innovator in renewable energy. Having serviced the oil refinery industry since 1973, MOVA is the world’s largest recycler of spent petroleum catalysts. We use hydrometallurgical operations to produce the pure oxides of molybdenum and vanadium. These unique patented operations allow us the flexibility to optimize metal content in spent catalyst. Our processes deliver a sustainable alternative to landfilling and exporting of hazardous materials. We are the leading Verified Recycler and Reclamation Facility of spent catalyst globally. The process recovers molybdenum and vanadium that are then reused in chemical and metallurgical applications by major catalyst producers, steel and battery manufacturers.
Requirements
- High School Diploma required.
- Analytical and troubleshooting skills, solve problems, and take initiative to recommend process improvements.
- Skill to determine priorities and work on several projects simultaneously.
- Ability to work well independently and deal effectively in a rapidly changing environment.
- Shows initiative and acts independently to resolve problems.
- Strong verbal and written communication skills, fluent in English, both verbal and in writing.
- Achieve successful outcomes in handling difficult situations and customers.
- Must be able to pass a background check and drug test
Nice To Haves
- Some college credits in a Computer Science Field preferred.
- A minimum of one year of work-related skill, knowledge or IT experience is preferred.
Responsibilities
- Resolve computer support problems reported to Help Desk
- Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
- Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
- Uses advanced troubleshooting skills.
- Courteously obtain and convey concise problem information for external and internal service personnel.
- Provide accurate and timely logging of problems and resolution for problems in the Service Desk Plus problem management database.
- Escalate problems as needed.
- Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
- Maintain communications with customers during the problem resolution process.
- Utilizes superior customer service skills.
- Solve problems on Windows platforms with proficiency.
- Perform other functions as assigned.
- Maintain in-depth knowledge of supported products and services.
- Work with IT Manager to identify available Help Desk training that will enhance and improve computing support delivered to customer.
- Review and update Help Desk documentation as assigned.
- Review and recommend modifications to procedures with IT Manager.
- Gather and input data for regular reports distributed by Help Desk.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
