IT Support Specialist I

Alabama Credit Union • Tuscaloosa, AL

2h • Onsite

About The Position

Provides front-line technical support to end users across the organization. This role is responsible for responding to incoming service requests via phone, email, or ticketing systems, and resolving common hardware, software, and connectivity issues. The Specialist I ensures timely documentation of issues and resolutions and escalates more complex problems to higher-level support staff.

Requirements

• Three years to five years of similar or related experience.
• A two year college degree with background in technology, engineering, and mathematics (STEM) educational disciplines; or Completion of a specialized course of study at a business or trade school with background in technology, engineering, and mathematics (STEM) educational disciplines or Completion of a specialized and extensive in-house training or apprenticeship program.
• Diagnostic and maintenance abilities with PC hardware, software, and Local Area Network, Windows server and desktop operating systems, and MS Office.
• Proficiency in software programming (batch scripting, Visual Basic, SQL, etc.) is required.
• Experience or coursework regarding VOIP system setup and troubleshooting is required.

Nice To Haves

• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
• Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Responsibilities

• Respond to incoming service requests via phone, email, or ticketing systems.
• Resolve common hardware, software, and connectivity issues.
• Ensure timely documentation of issues and resolutions.
• Escalate more complex problems to higher-level support staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree