IT Support Specialist I

Illinois State Credit Union•Normal, IL

1d•$19 - $20•Onsite

About The Position

This full-time entry level IT position is responsible for providing first-level technical support to employees by troubleshooting hardware, software, network, and technology-related issues. This position serves as the primary point of contact for help desk requests and assists with maintaining end-user systems, equipment deployments, account administration, and technology support across the organization. The ideal candidate demonstrates strong customer service skills, technical aptitude, and a willingness to learn.

Requirements

Basic understanding of Windows operating systems and desktop support.
Knowledge of Microsoft 365 applications and services.
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Ability to prioritize workload and manage multiple tasks.
Commitment to providing exceptional customer service.
Valid driver's license to travel between branches
High school diploma or equivalent required

Nice To Haves

CompTIA A+, Network+, or similar technical certification.
Experience with Active Directory and Microsoft Entra ID.
Experience supporting Microsoft Teams and SharePoint.
Familiarity with endpoint management tools such as Microsoft Intune.
Prior customer service or technical support experience.
Microsoft 365 and Copilot experience
Experience with ticketing systems
Cybersecurity awareness
Core banking and financial institution technologies
Associate degree, technical training, or equivalent experience preferred

Responsibilities

Provide first-level support for desktop, laptop, printer, mobile device, network and peripheral issues.
Respond to and resolve help desk tickets in a timely and professional manner.
Install, configure, and maintain computer hardware and software.
Assist with user account creation, modification, and termination activities.
Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
Troubleshoot network connectivity, VPN, and remote access issues.
Document technical issues, resolutions, and procedures within the ticketing system.
Assist with workstation deployments, upgrades, and equipment replacements.
Participate in onboarding and offboarding processes for employees.
Maintain inventory records for technology assets.
Follow IT security policies and assist with cybersecurity best practices.
Escalate complex technical issues to senior IT staff when necessary.
Assist with technology projects and system implementations as assigned.
Perform other duties as assigned.
Help support credit union Core functionality
Coordination with vendors