IT Support Specialist I

J.M. Murray Center•Cortland, NY

2d•Onsite

About The Position

The IT Support Specialist I provides frontline technical support for JM Murray employees by troubleshooting hardware, software, and connectivity issues. This role focuses on end-user support, device configuration, and assisting with the daily operation of endpoint systems and business applications.

Requirements

Working knowledge of Windows operating systems
Basic understanding of Microsoft 365 and enterprise applications
Basic networking concepts
Strong troubleshooting and customer service skills
Ability to communicate technical concepts to non-technical users

Nice To Haves

Associate degree in Information Technology, Computer Information Systems, or related field preferred.
1–2 years experience in technical support or IT help desk environments preferred.

Responsibilities

Provide first-line technical support for desktop computers, laptops, printers, scanners, and other endpoint devices.
Troubleshoot common software issues including Microsoft Office, Citrix clients, web applications, and other business software.
Respond to user requests submitted through the help desk system.
Assist users with account lockouts, password resets, and basic Active Directory tasks.
Configure and deploy computers, laptops, and other endpoint devices.
Install operating systems, drivers, and standard software packages.
Perform routine equipment maintenance and basic hardware troubleshooting.
Assist with equipment setups for meetings and organizational events.
Maintain inventory of computers, mobile devices, and IT equipment.
Track hardware warranties and lifecycle replacement schedules.
Assist with laptop and equipment loan programs.
Assist IT staff with system updates, device deployments, and infrastructure maintenance.
Document support procedures and update internal knowledge bases.
Provide user training and guidance for common technology tasks.
Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures.
Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity.
Performs additional duties and responsibilities, as assigned.