IT Support Specialist I
About The Position
This is a non-exempt technical position within the City of Plantation's Information Technology Department. The role is responsible for maintaining and troubleshooting hardware and software, as well as providing customer support to end-users. Daily tasks are managed through the Help Desk or assigned by a supervisor. The position requires the ability to gather and analyze information to determine the best course of action based on general guidelines or established procedures. Employees are hired as AT WILL employees, serving at the pleasure of the City and may be terminated at any time with or without cause.
Requirements
- Knowledge of and the ability to install, configure, and maintain PC hardware, peripheral, and application software.
- Working knowledge of Microsoft Operating Systems and Office Suite programs.
- Ability to effectively troubleshoot PC hardware, software, and peripherals to resolve issues in a timely manner.
- Ability to learn software packages and software tools.
- Ability to work with confidential data and maintain such confidence.
- Ability to prioritize assigned tasks and work independently to complete tasks in a timely manner.
- Ability to communicate effectively, orally and in writing, to a diverse employee population.
- Ability to establish and maintain an effective working relationship with other City employees.
- Ability to climb a 6' ladder and lift up to 50lbs.
Nice To Haves
- Graduation from a standard high school or an equivalent recognized certificate.
- A+ certification preferred.
- Any equivalent combination of education, experience, and training which provides the required knowledge, abilities, and skills may be considered.
Responsibilities
- Install, configure, and maintain PC hardware, peripheral, and application software.
- Assist users with Microsoft Office Suite and other application software.
- Monitor the help desk system for ticket assignment and resolution.
- Assist with Voice and Data Ethernet cable pulls and end terminations.
- Document assets for inventory management.
- Perform related work as required and as directed.
- This position does not have final procurement authority.
Benefits
- Must successfully obtain an ITIL Foundation certification (current version) within one (1) year of hire date.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
