IT Support Specialist I

Chsfl•Orlando, FL

3d•Hybrid

About The Position

Children's Home Society of Florida (CHS) is seeking an IT Support Specialist I to provide technical support to end-users for the organization's computer and technology, including software and hardware. This role contributes to the CHS high-performance culture by embodying CHS values and delivering quality results that position CHS as a leader in providing behavioral health, case management, community, and early childhood solutions for children and families. The position is remote but requires occasional onsite IT support at offices in Orange, Seminole, and Osceola Counties. This is a Tier 1 Entry Level Position.

Requirements

High School Diploma or GED equivalent, required.
Florida Driver’s License within 30 days from hire with daily access to a reliable and insured vehicle, required.
1 year of experience providing end user technical support.
1 year experience supporting LAN / WAN technologies, Microsoft Windows, and Microsoft Office, required.

Nice To Haves

Associates degree in an IT related field, preferred.
Advanced technical certification in Microsoft or networking products, preferred.

Responsibilities

Provide technical support to the end user of the organization computer and technology, including software and hardware.
Proactively monitor and provide direct end user hardware and software support to all end users.
Document and follow up with hardware and software issues.
Respond to tickets in accordance with SLA guidelines.
Record, track, and document help desk request problem-solving process including actions taken through final resolution.
Escalate issues as needed, as well as set customer expectations for follow up.
Maintain hardware and software inventory while staying current on new technologies.
Configure and deploy hardware.
Assist in testing new hardware and software prior to implementation.
Install/upgrade operating system and standard workstation software.
Provide technology training and user assistance.
Actively support the day-to-day IT Operations.
Work with REDs and management teams to support the day-to-day IT operations.
Assist in the selection, installation, and support of IT resources including hardware, software and communications.
Monitor compliance with CHS IT standards and policies.
Oversee compliance with security policies for data and software.
Assist in developing Quality Management measures for information technology.
Provide telecommunications support.
Assist in the development of IT documentation.
Contribute to a positive, engaging work environment.
Develop a strong knowledge base and stay current on job-related issues and trends.
Participate actively in departmental meetings, training and education, as well as the quality process.
Comply with CHS’s code of conduct, policies, procedures and other obligations.
Assist with training other team members and providing back up when necessary.
Pick up projects on the fly; perform other duties as assigned from time to time.
Demonstrate the CHS Common Bond values in the performance of all job duties.