IT Support Specialist I

Niterra North America Inc • Sissonville, WV

8d • $42,000 - $52,000 • Onsite

About The Position

The IT Support Specialist I is responsible for installing, configuring, deploying, and supporting software, hardware, and peripherals across the organization. This second-shift role (Monday-Friday, 2:00 PM-10:00 PM) involves resolving helpdesk tickets, providing end-user support and training, managing Active Directory accounts, maintaining inventory and license compliance, and delivering remote technical support for traveling and executive users. The ideal candidate brings strong troubleshooting skills, excellent customer service, and the ability to prioritize and communicate effectively in a fast-paced environment.

Requirements

• High school diploma or GED required.
• A combination of post-secondary education and/or prior related work experience, commensurate with a minimum of 2 years, is required.
• Advanced computer skills.
• Strong problem identification and resolution skills with the ability to make decisions regarding business impact.
• Excellent organizational, planning, and administrative skills.
• Strong multitasking abilities.
• Effective communication skills.
• Highly tactful and diplomatic with the ability to maintain confidentiality.
• Able to adapt to changing needs in a fast-paced environment.
• Capable of coping with stressful situations.
• Effective time management skills.

Responsibilities

• Install, configure, deploy, and support software, hardware, and peripherals.
• Perform advanced networking (wired and wireless) and application troubleshooting.
• Maintain accurate ticket creation and resolution in the company Help Desk System; escalate tickets as required and update the knowledge base with proven resolutions.
• Create Active Directory accounts and maintain knowledge of AD security policies.
• Assign Microsoft products through the Microsoft administrative portal.
• Provide end-user support and training for PCs and mobile devices.
• Conduct J-Sox compliance auditing and reporting.
• Manage inventory and license compliance, including computer equipment lifecycle management; provide reports to management for budgeting purposes.
• Test and validate hardware and software changes prior to implementation on production systems.
• Document and maintain all desktop configurations and hardware/software installation procedures.
• Establish and maintain vendor relationships to ensure competitive pricing on all IT-related purchases.
• Communicate with end users about the problem-resolution strategy, prioritization, and scheduled completion.
• Deliver remote technical support for traveling sales, executive, and administrative users.
• Perform computer imaging and build to meet the needs of all business functions.
• Prepare reports for management to meet J-Sox requirements.
• Take a proactive approach to identifying and implementing operational enhancements.
• Participate in a rotating on-call schedule with the IT operations group.
• Coordinate special projects as assigned by management.
• Maintain flexibility in the schedule to provide backup coverage.
• Cross-train with and provide support for other IT associates.
• Provide backup to other IT Operations Support personnel.
• Perform general housekeeping duties.
• Overtime and/or travel as required for remote office support and application or hardware upgrades.
• Complete other duties as assigned.
• Adhere to all company policies and procedures, which include IATF, ISO, TISAX, ISMS, and Safety-related policies.

Benefits

• Medical, dental, vision, and life insurance.
• Short-term and long-term disability coverage.
• 401(k) plan with a generous company match of up to 6%.
• Generous paid time off, including vacation, sick leave, and holidays.
• Paid maternity and paternity leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED