IT Support Specialist I

IB Abel Inc•Springettsbury Township, PA

About The Position

IB Abel is seeking an IT Support Specialist I to join their Information Technology department. This role will support the technology needs and operations of a leading electrical contractor. The specialist will be responsible for assisting in solving issues with end-user devices, systems, and related servers, as well as supporting the System Administration team with server, networking, security, and cloud deployment and maintenance activities. IB Abel has a 110-year history and is committed to providing learning and career development opportunities.

Requirements

Knowledge of Microsoft Windows, Office, Servers, and cellular devices.
Strong communication and collaboration skills
Interpersonal and customer service skills.
Organizational skills and attention to detail.
Advanced understanding of IT technical support functions
Advanced knowledge of Microsoft, Android, and iOS operating systems.
Advanced knowledge of Microsoft Office software.
Ability to be a team player, flexible, and able to work in fast-paced and evolving environment.
Strong analytical and problem-solving skills.
Ability to assist System Administration team
Friendly attitude as this position is one of the main ways users interact with the Information Technology department.
Experience working in an IT Support role

Responsibilities

Assist in providing technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems.
Respond to help desk tickets, phone calls, and emails in a timely and professional manner.
Install, configure, and maintain computer systems, peripherals, and software applications.
New hardware configuration and deployment (Laptops, Tablets, Mobile Phones etc.)
Assist in the setup, configuration, and maintenance of network infrastructure, including switches, routers, and firewalls.
Support system administration tasks, including user account management, access control, and system backups.
Assist in maintaining server infrastructure, virtualization environments, and cloud services including system upgrades, patches, and maintenance activities.
Collaborate with IT team members on project initiatives, including system deployments, upgrades, and migrations.
Assist in gathering requirements, conducting research, and preparing documentation for IT projects.
Contribute to project tasks, testing, and quality assurance activities as needed.
Assist in implementing and maintaining IT security measures, policies, and procedures.
Participate in security audits, vulnerability assessments, and incident response activities.
Promote awareness of cybersecurity best practices among end-users.
Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.
Asset and inventory management
Perform other duties as assigned.