IT Support Specialist I

Peoples Security Bank & Trust Company•Moosic, PA

1d•Hybrid

About The Position

Our IT Support Specialists are responsible for providing end user support and software, hardware, and network assistance; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. Essential Duties: Troubleshoots first level of user problems and concerns regarding systems, network, and connectivity issues; researches and resolves issues. Documents, creates, and verifies tickets in the Help Desk management software; tracks and monitors problems to ensure timely resolution. Interfaces with infrastructure and systems staff. Accurately communicates resolution plans, progress, and issues in a timely manner. Manages user account administration for network and various portals. Manages laptop & PC deployments for organization. Actively contributes to ongoing process improvement. Performs special projects as assigned. Travels on-site as needed to provide direct support using company provided vehicle. Ancillary Duties: Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Requirements

Associate’s degree in Computer Science or equivalent normally required; specialized bank education/training.
Experience providing technical support for financial institutions is preferred.
Must demonstrate strong communication skills.
Proficient interpersonal relations.
Proficient computer skills.
Strong knowledge of Windows OS, Microsoft Office 365 Suite and banking software applications.
Familiarity with bank IT security practices.
A minimum of two (2) years’ related experience normally required.

Nice To Haves

Experience providing technical support for financial institutions is preferred.

Responsibilities

Provide end user support and software, hardware, and network assistance.
Coordinate work within the department, as well as with other departments.
Report pertinent information to the immediate supervisor.
Respond to inquiries or requests for information.
Troubleshoot first level of user problems and concerns regarding systems, network, and connectivity issues; research and resolve issues.
Document, create, and verify tickets in the Help Desk management software; track and monitor problems to ensure timely resolution.
Interface with infrastructure and systems staff.
Accurately communicate resolution plans, progress, and issues in a timely manner.
Manage user account administration for network and various portals.
Manage laptop & PC deployments for organization.
Actively contribute to ongoing process improvement.
Perform special projects as assigned.
Travel on-site as needed to provide direct support using company provided vehicle.