IT Field Support Specialist I
About The Position
The Hardware Technician I provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in the proper use of hardware. Builds specialized interconnecting cables.
Requirements
- High school/GED and a minimum of four (4) years of experience, or Associate degree and two (2) years of experience
- US CITIZEN
- IAT level I certification or higher (A+ CE, NET+ CE, SSCP)
- Able to lift up to 50 pounds. Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
- Must be able to drive an ATT vehicle.
- Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
- Well-versed in installing windows, software, applications, antivirus and patches
- Demonstrated ability to read and understand technical manuals and schematics
- Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end-users remotely
- Demonstrated expertise in Microsoft Windows 7 and 10
- Familiar with Active Directory security and policies
- Excellent analytical and problem-solving skills
- Outstanding communication skills to relate with team members and support workers
- Must be able to lift 50 lbs.
- Must be able to drive a company vehicle.
- TS/SCI with active polygraph required
Responsibilities
- Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
- Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
- Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
- Support network upgrade projects or initiatives
- Support end-user connectivity needs
Benefits
- 401(k) with 6% company match - VESTS IMMEDIATELY
- Medical Insurance (with HSA and HRA options)
- Dental and Vision Insurance
- Life and Disability Insurance
- Complimentary Identity Theft Protection
- Tuition/Certification Reimbursement
- Paid Time Off
- Referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
