IT Client Support Specialist

International Schools Partnership Limited•Miami, FL

3d•Onsite

About The Position

Alexander Montessori School seeks a dynamic, creative, and collaborative Computer Instructor to join our faculty. Our educators are committed to providing an engaging academic program in a nurturing and supportive environment, where students are inspired to think critically, explore creatively, and grow academically, socially, and emotionally. SUMMARY Responsible for the installation, configuration, and support of all computers networked devices used at Fairmont Schools. Interact daily with end-users and team members to identify system problems and resolve them at a high level of customer service.

Requirements

Two-year degree from college or technical school and four to six years related experience.
Must be self-motivated and able to work with minimal supervision.
Possess excellent customer service and people skills.
Understanding of networking principles, computer devices, and telecommunications.
Extensive knowledge of PC hardware, Microsoft Windows desktop and server operating systems, iPad iOS and Mac OS X.
Working knowledge of an MDM system i.e. Mosyle, JAMF or other solution.
Familiarity with Active Directory; account and group creation.
Strong working knowledge of setting group policies.
Understanding of DNS, DHCP and commands/utilities such as ping, tracert, nslookup.
Communicates effectively, gets along with co-workers and management.
Deals with others effectively and professionally under pressure.
Possesses project management qualities.
Strong communication skills
Work well under pressure
Effective team player and leader.
Must be able to provide a clean DMV record.

Nice To Haves

Microsoft Certified Solutions Expert (MCSE), Certification preferred
Microsoft Certified Professional (MCP), Certification preferred
Comp TIA A+ Certification preferred.

Responsibilities

Makes recommendations on performance tuning and configurations to increase user efficiency and system reliability.
Serves as the primary consulting resource for the campus community.
Responds to and resolves any Level 3 problems.
Escalates to ISP’s Regional IT team as needed.
Works with the Regional IT team to help set policies for the functioning and security of the campus.
Publicizes and enforces these policies.
Maintains and manages Microsoft Entra ID user accounts and computers by campus.
Creates and maintains group policies to automate our systems.
Works with the Regional IT team on special backend projects.
Coordinates, manages, and expedites all site projects and installations.
Trains/assists staff and students on new technology, network access and software.
Works continually with the end-users on the phone and in person in configuring their systems to increase system reliability and user effectiveness.
Documents system configurations and is proactive in finding potential problems.
Confers with other technicians and vendor technical support in resolving problems.
Troubleshoot various workstations, printers or network-related problems.
Manages and maintains our mobile management device system.
Ensures that all devices are patched and up to date according to ISP’s standards.
Responsible for assembly, configuration, and placement of incoming hardware.
Updates and processes work orders utilizing ISP’s Service Desk platform.
Installs, maintains, and resolves specialized hardware and software used in education