IT Client Support Specialist I

University of Central Florida • Orlando, FL

17h • Onsite

About The Position

The UCF College of Medicine Health and Information Technology department will provide world class support services, leverage the use of technology and establish a robust infrastructure that will advance the College’s vision to be the nation’s premier 21st century college of medicine mission, as well as be a national leader in education, research, and patient care. As an IT Client Support Specialist I, you will be responsible for providing front-line Tier 1 support to the UCF College of Medicine. The primary duties include managing the Health IT Service Desk, assisting with communications, documentation, and maintaining computer systems. This position also supports operational functions, including maintaining the inventory database system.

Requirements

• High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Nice To Haves

• Demonstrated experience providing technical support for basic computing hardware and software issues.
• Experience providing front-line IT client support in a higher education environment.
• Experience with ServiceNow or similar ticketing systems.
• Proficiency in Microsoft Office.
• Proven ability to deliver exceptional customer service, both internally and externally.
• Strong organizational skills.
• Detail-oriented problem solver with a commitment to follow-through.
• Eagerness to learn and adapt to new technologies.

Responsibilities

• Engage and communicate with clients across the HealthIT service community, leveraging standard communication tools, including desk phones, messaging, email, and ticketing system.
• Use the university ITSM ticketing system to log, track, and follow up on issues to ensure timely and effective resolution.
• Provide customer service excellence through end-user engagement and collaboration to achieve high customer satisfaction.
• Provide Tier I troubleshooting of computing hardware/software issues and request fulfillment for College of Medicine faculty, staff, researchers, clinicians, and students.
• Escalate issues as necessary to appropriate support groups, aligned with service catalog offering to expedite.
• Help maintain the HealthIT inventory database system, documenting all associated information for equipment IDs, user assignment, service dates, status, and stock availability.
• Support the lending of College of Medicine-owned equipment; coordinating loanership, documentation fulfillment, and restocking processes.
• Embrace the HealthIT Mission, Vision and Goals and follow organizational documented processes.
• Contribute to the overall success of the college and its Academic, Research, and Healthcare missions.
• Perform additional duties as assigned including, but not limited to, timely completion of all required university and college training and updates.

Benefits

• State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state’s benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED