IT Client Support Specialist I

University of Central Florida

16h•Onsite

About The Position

Graduate and Research Information Technology (GRIT): The Graduate and Research Information Technology (GRIT) Service Desk provides frontline IT support for the ORC's, including offsite research groups, and supports department level IT needs and support for all research Electronic Research Administration (ERA) systems. The team delivers reliable, innovative digital services that are strategically aligned with the institution’s research and graduate program goals, ensuring seamless technology support across the research enterprise. The Opportunity: The IT Client Support Specialist I supports Graduate and Research Information Technology (GRIT) by providing frontline technical assistance. This role is responsible for troubleshooting hardware, operating system, software, and application issues, as well as maintaining and deploying workstation images using endpoint management tools.

Requirements

High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Position requires a valid Class E driver’s license.
All applicants must be authorized to work for any U.S. employer.
Applicants using a degree to meet the minimum qualifications must have it conferred prior to the hire date.

Nice To Haves

Experience providing front-line IT client support in an enterprise or higher education environment.
Demonstrated ability to provide excellent customer service and communicate technical information clearly to non-technical users.
Hands-on experience supporting Windows operating systems.
Familiarity with Microsoft 365, including Outlook, Teams, and OneDrive.
Ability to document procedures, troubleshoot issues systematically, and follow established processes.

Responsibilities

Responds to requests from faculty, staff and students regarding hardware and software issues.
Performs hardware repairs and resolve operating system, software, and application problems.
Responds to complex and escalated inquiries from OPS Help Desk support.
Responsible for application packaging, repackaging and task sequence for operating system deployments using management software.
Coordinates application testing of routine software upgrades.
Works closely with GRIT Systems Administrator to ensure computer systems receive group policies and SCCM clients are installed.
Interacts with other Graduate Studies and Office of Research staff to ensure effective communication, cooperation, and collaboration.
Other duties as assigned.