IT Support Specialist

Voyager Technologies, Inc.

2d • $65,000 - $85,000 • Hybrid

About The Position

Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space.
Forge the Future: Join Voyager Technologies
The future belongs to those who build it. At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. And we’re doing that with people who are wired to solve, build, adapt and lead. These roles are not for the faint of heart.
You’ll help lay the foundation for humanity's future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. We’re a company of doers, thinkers and builders, united by purpose and grounded in reality.
If you want to put your skills to work where the stakes are real and the mission is bigger than any one person, forge the future with Voyager.
The IT Support Specialist is responsible for ensuring that our employees have state-of-the-art, always-on, always working IT solutions. The position reports to the IT Operations Director and is part of the IT department. This role is remote/hybrid, based in Pueblo, Colorado.

Requirements

• High school diploma or equivalent
• 3+ years of enterprise service desk experience managing IT support tickets.
• 1 + years of experience in executive IT support
• Experience with Windows, OS X, iOS, and Android operating systems
• Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft 365, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Teams.

Nice To Haves

• Bachelor's degree in computer science or engineering or equivalent experience.
• Experience with Slack, Teams, Zoom, and other video conferencing technologies.
• Experience with Halo and/or Okta

Responsibilities

• Provide high-level customer support with a focus on ownership and follow-through with every interaction
• Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the Voyager team to execute business tasks.
• Design, document, deploy, and support a wide range of technologies used by the Voyager team.
• Manage schedules and provide after-hours and weekend support when necessary

Benefits

• Flexible Time Off (FTO), empowering employees to take the time they need to recharge and maintain a healthy work-life balance
• Comprehensive medical, dental, and vision coverage for employees and their families, with a significant portion of premiums covered by the company and many benefits paid at 100% for employees
• Flexible, affordable gym memberships with 12,700+ options nationwide including 24 Hour Fitness, EoS Fitness, Crunch Fitness, Anytime Fitness, Blink Fitness, Chuze Fitness and more! No long term contracts and FREE on-demand workout videos before you enroll
• 401(k) retirement plan with a company match of up to 4% to help you build long-term financial security
• Company wellness programs that support physical and mental well-being
• Additional voluntary benefits and employee support resources
• The opportunity to work alongside a highly talented team in an innovative, mission driven environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED