IT Support Specialist

A.C. Coy•Pittsburgh, PA

2d•Hybrid

About The Position

A.C.Coy is assisting a local client in their search for a Contract-to-Hire IT Support Specialist. This individual will be responsible for providing Tier 1 and Tier 2 technical support to end users across the organization, including laptops, peripherals, multifunction printers, Microsoft 365 services, and controlled access to on‑premises and cloud‑based servers. Our Client offers a friendly, relaxed work environment, long-term stability, flexible hours, professional growth, and upon conversion to full-time, a low-deductible health plan and 401K.

Requirements

2+ years of experience in a Desktop Support or Help Desk role
Ability to provide support for Microsoft 365 (Outlook, Word, Excel, Teams, OneDrive, SharePoint)
Proficiency with Active Directory - Able to manage groups and add/delete accounts
Strong experience supporting Windows laptops and end‑user hardware, as well as Multifunction printers/copiers/scanners
US Citizen or Green Card holder only

Nice To Haves

Bachelor’s degree in Information Technology or related field
Familiarity with Exchange Online / Hybrid environments, Azure AD / Entra ID, and Endpoint management tools (Intune, RMM, or similar)
Experience working in ITIL‑based ticketing systems
Experience supporting remote and hybrid workforces
Advanced Excel proficiency (formulas, tables, and analysis)
Experience supporting users in a professional services or enterprise environment

Responsibilities

Provide first‑ and second‑level technical support for Windows laptops and peripherals (docking stations, monitors, keyboards, headsets, etc.)
Diagnose and resolve hardware, software, and connectivity issues both onsite and remotely
Perform laptop imaging, configuration, deployment, and lifecycle replacements
Support mobile devices (iOS/Android) as required
Document incidents, requests, and resolutions within the IT ticketing system
Provide user support for Microsoft Outlook, Teams, OneDrive, SharePoint, and Office applications
Create, modify, and disable Microsoft 365 user accounts and licenses
Assist with mailbox access, shared mailboxes, distribution groups, and Teams membership
Support MFA, password resets, and basic identity‑related issues
Assist with user access provisioning to file servers, application servers, and shared resources
Troubleshoot mapped drives, permissions issues, and authentication failures
Work with senior IT staff on escalated server, Active Directory, or infrastructure issues
Follow IT security policies, acceptable use policies, and data protection standards
Ensure least‑privilege access when provisioning systems and data
Assist with onboarding/offboarding processes, including timely access removal
Maintain accurate asset and access documentation for audit and compliance purposes