IT Support Specialist

Temporal Technologies•Atlanta, GA

2d•$105,000 - $120,000•Onsite

About The Position

We’re seeking an IT Support Specialist (P2) to join our IT team. This role is based in Atlanta, GA and will provide hands-on, in-person support for our office in the Cumberland neighborhood , while also partnering with our distributed IT and Security teams to support employees remotely as needed. THIS IS NOT A FULLY REMOTE ROLE . This is a mid-level (P2) individual contributor role. You’ll be expected to independently resolve the majority of day-to-day support needs, contribute to improving IT operations, and escalate appropriately when issues require deeper specialization.

Requirements

3+ years of experience in IT Support / IT Operations (or equivalent practical experience)
Strong working knowledge of macOS and Windows support in a corporate environment
Experience supporting a modern SaaS stack (Google Workspace, Slack, Zoom, Atlassian, Okta, etc.)
Ability to troubleshoot systematically across hardware, OS, network, identity, and application layers
Comfortable providing in-person support and communicating clearly with both technical and non-technical employees
Strong ownership mindset, good judgment, and the ability to work independently while keeping stakeholders informed
Solid documentation habits and a desire to improve how work gets done, not just close tickets

Nice To Haves

Experience with device management tooling (e.g., MDM, endpoint security tooling)
Experience supporting identity and access management workflows (Okta or Entra ID)
Conference room / A/V support experience (Zoom Rooms or similar)
Scripting or automation experience sufficient to streamline repetitive tasks
Experience supporting executives and high-priority stakeholders

Responsibilities

Triage, prioritize, and resolve incoming IT support requests with a strong focus on employee experience
Provide primary support for endpoints (macOS & Windows) and common SaaS tools (Google Workspace, Okta, Slack, Zoom, Atlassian, etc.)
Own on-site support for the Atlanta office: Support conference room A/V and meeting reliability (Zoom Rooms, displays, microphones, etc.)
Provide basic office network support (switches, access points, ISP handoff), and coordinate escalations with vendors or internal owners as needed
Manage office IT inventory (spares, loaners, adapters, cables)
Coordinate vendor work and building IT needs as required
Execute employee lifecycle tasks (onboarding, offboarding, access changes) with strong attention to security and least-privilege
Assist with hardware procurement lifecycle (ordering, imaging, deployment, repairs, returns)
Write and maintain documentation for standard operating procedures, how-tos, and common fixes
Identify recurring issues and propose process improvements, automation, or tooling changes to reduce ticket volume
Partner with Security, HR, Engineering, and Executive Assistants on cross-functional projects and incident response as needed

Benefits

Unlimited PTO, 12 Holidays + 2 Floating Holidays
100% Premiums Coverage for Medical, Dental, and Vision
AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
Empower 401K Plan
Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com .
Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.
$3,600 / Year Work from Home Meals
$1,800 / Year Professional Enrichment (Career Development & Professional Memberships)
$1,200 / Year Lifestyle Spending Account
$1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
$74 / Month Reimbursement for Internet
Calm App Subscription for Mental Health & Wellness