IT Support Specialist

Delta Galil Industries • New York, NY

6d • $75,000 - $95,000 • Onsite

About The Position

The IT Support Specialist is responsible for day-to-day support to end users in NJ office with issues related to windows/mac desktop/laptop, Internet, vpn, wireless setup, printer, copier, phone setup, audio-video system, Antivirus, office 365, Adobe CC, pdf, related issues. Position requires providing support to top management such as CEO, CFO, VPs, etc.

Requirements

• Minimum 4 years of proven hands-on desktop support experience and technician experience
• Basic understanding of AD, DNS, DHCP, wireless, audio-video system
• Excellent communication and multi-tasking skills to handle multiple requests at the same time
• Highly self-motivated, responsible, able to work effectively under stress and deadlines
• Ability to establish and maintain effective working relationships with IT team members and end users
• Highly professional and be able to communicate with technical and non-technical audience, as well as top management of the company
• Position would require lifting PCs and Mac machines when moving users to different locations in the office.

Nice To Haves

• Basic Telephone knowledge is plus.
• Basic Network knowledge is plus.

Responsibilities

• Provide C-Level support for AV setup, email issues, mobile device setup, etc.
• Prepare windows Desktop/Laptops using imaging and Mac Desktop/Laptops as per standard procedure.
• Troubleshoot and support windows and Mac related day-to-day end users issues.
• Troubleshoot and provide remote support to WFH users for VPN/MS Teams/Zoom and related issues.
• Troubleshoot any wireless connectivity issues for employees and guests.
• Install office 365/Adobe creative cloud/any custom software as per standard procedure.
• Install Cisco VoIP phones in the offices and configure cell phones. Basic Telephone knowledge is plus.
• Troubleshoot issues on printers (Hp, Brother, Ricoh, Epson, Canon) and open up a service ticket with vendor when needed.
• Help Retail team and provide remote support to retail stores for desktop/email/printing issues.
• Monitor Crowdstrike portal and troubleshoot any virus issues and do the routine cleanup to maintain client machines. Basic Network knowledge is plus.
• Perform employee moves within the office based on requests from HR dept.
• Provide support to various branch offices, satellite offices, retail stores, etc.
• Liaise with other IT personnel for problem resolution.
• Be available for after-hours support and on-call support on a rotating schedule.

Benefits

• Multi-brand merchandise discount, including Splendid, 7 For All Mankind, and PJ Salvage
• Comprehensive Health Coverage: Medical, Dental, and Vision Insurance, as well as Basic Life/Voluntary Life/Disability/Critical Illness
• Financial Wellness: 401(k) Retirement Program with Company match and 529 College Savings Plan, as well as Tax-Advantage Health & Transit Accounts
• Personal and sick time off, vacation time, floating days, and company-observed holidays
• Paid Volunteer Time Off to dedicate your skills and time towards charitable activities
• From weekly breakfasts and monthly milestone celebrations to leadership-led panels, and, team-building events, we offer plenty of fun ways to connect—both in person and virtually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees