IT Support Specialist

First Liberty Institute•Plano, TX

About The Position

First Liberty Institute is the largest legal organization in the nation dedicated exclusively to protecting religious freedom for all Americans. We believe that true religious liberty means recognizing the fundamental right of every individual—including all ages, races, genders, and faiths—to follow their conscience and to live according to their beliefs. Founded in 1997 and based in Plano, Texas, our legal team partners with elite volunteer attorneys across the country to secure religious freedom, from local matters to the Supreme Court, at no cost to our clients. For more information, please visit www.FirstLiberty.org. Position Summary: First Liberty Institute’s IT Support Specialist provides IT/AV support related to computer and audio/video systems in an Apple Mac-based environment.

Requirements

Must agree with and sign First Liberty’s Articles of Faith
Experience with MacOS and iOS devices
Experience with MS Office desktop and Office 365 cloud applications
Experience with AV sound and video systems
Ability to communicate clearly and professionally with end-users at all levels
Listen actively, diagnose issues efficiently, and provide solutions with a service-first mindset
Maintain a proactive approach to IT support, ensuring minimal downtime for end users
Aility to take direction, then work independently
Ability to work in a fast-paced environment
Ability to travel 20%

Responsibilities

Provide support for Mac-based environment, including macOS and iOS
Resolve issues related to MS Office applications (Excel, PowerPoint, Word, Outlook, etc.)
AV support for departmental meetings (presentations, online meetings, etc.)
Provide support for MS Teams phones and Teams application
Answer employee questions regarding computer systems software and hardware
Gather and analyze date to diagnose problems with computer systems
Change configurations, settings, and permissions to fix computer issues
Install new software on computer systems
Install and configure software and hardware components
Log all service requests and update tickets as needed
Update employees on status of their service requests
Document IT support issues and their resolutions for future reference
Carry out regular maintenance and updates of computer systems to improve efficiency
Train end-users on how to set up and use new technologies
Establish good relationships with all departments and colleagues to ensure clear communication channels
Other duties as assigned
Set up and run online meetings and presentations for meetings and fundraising events
AV sound and video checks at fundraising events
Test MS PowerPoint slide decks and make needed edits
Run MS PowerPoint slide decks for the event show following an outlined flow of the show
Interact with and manage onsite AV person/vendor
Set up and breakdown of marketing banners and backdrops