IT Support Specialist

DYOPATH • Clayton, NC

2d • $25 • Hybrid

About The Position

DYOPATH is seeking an IT Support Specialist who delivers onsite IT setup, technical guidance, and advanced support for systems and networks across departments and projects. This role plays a critical part in ensuring smooth and efficient IT operations within the organization.

Requirements

• Associate degree required
• Minimum of five (5) years of experience in the networking field
• Takes a leadership role in service and quality initiatives; continuously improves processes
• Adheres to company and customer safety procedures
• Organized, self‑motivated, and able to prioritize effectively
• Strong interpersonal and communication skills with users, peers, and management
• Ability to read, analyze, and interpret technical and business documentation
• Ability to write reports, correspondence, and procedure manuals
• Ability to present information and respond to questions from diverse audiences
• Strong problem‑solving skills and ability to work in environments with limited standardization
• Team‑oriented with a strong customer service mindset

Nice To Haves

• Bachelor’s degree in IT preferred
• Familiarity with ASTEA
• CompTIA A+
• OEM equipment certifications
• Fortinet, Cisco, and Meraki certifications

Responsibilities

• Provide onsite IT setup of computers and devices for new and current users
• Develop and implement protocols and guidelines for the use of IT systems across departments and projects
• Provide guidance and recommendations on optimal IT solutions, technologies, and strategies
• Deliver technical support, assistance, and training for systems, networks, software, and hardware
• Serve as a liaison between end users and higher‑level support teams to ensure clear communication and timely resolutions
• Install, configure, and maintain hardware and software, including printers, network cards, and other peripherals
• Monitor system and network performance and proactively address potential issues
• Perform troubleshooting, repairs, and data restoration to minimize downtime
• Conduct routine maintenance such as backups, software updates, and license management
• Collaborate with cross‑functional teams to maintain IT standards and best practices
• Communicate effectively with team members, using team channels for escalations and assistance
• Contribute to and maintain documentation within the Knowledge Base
• Perform other duties as assigned

Benefits

• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree