IT Support Specialist

Broughton Partners•Savannah, GA

1d•Onsite

About The Position

As an IT Support Technician I, you will play a crucial role at Broughton Partners by providing technical support and assistance to end-users and ensuring the smooth operation of computer systems and networks. The IT Support Technician I will manage day-to-day hardware and software issues, as well as oversee the onboarding and offboarding process for employees.. This position is as a liaison between Broughton Partners and our third-party IT company, ensuring that all IT-related issues are resolved in a timely and efficient manner.

Requirements

Education: Associate’s degree plus certification in Information Technology required, Bachelor of Science in Information Technology preferred.
Work Experience: No experience required, experience working in information technology preferred.
Licenses or Certification: Information Technology or Computer Science Certification preferred.
Familiarity with various operating systems and platforms
Independent self starter with demonstrated ability to take on increasing levels of responsibility
Highly self-motivated and directed
Communicate ideas and recommendations to improve technology and work inefficiencies
Detail oriented, with an emphasis on accuracy & follow-up
Ability to solve problems and multi-task independently
Strong documentation, organizational, written and communication skills
Strong technical, analytical, and critical thinking skills
Strives to continuously grow knowledge and skills

Responsibilities

Partner with the People & Culture team to facilitate onboarding of new hires and departing employees.
Install and repair hardware and peripheral components for workstations such as monitors, desktops, and printers
Load appropriate software packages such as operating systems, networking components, and office applications
Full tracking of employee hardware assignment, license utilization, and performing audits.
Assign and maintain user access to network and software, creating new user profiles and removing access as appropriate
Train users in hardware and software use, as well as new company-provided applications
Manage network servers and technology tools
Upgrade systems with new releases and models
Provide technical consulting, system configuration, and troubleshooting for computer or technical problems
Administer, configure, and troubleshoot enterprise applications and systems
Ensure security through access controls, backups, and firewalls
Take full ownership on special projects and related duties as assigned by management
Set up and/or relocate equipment in offices, cubicles, other workspaces and storage as required
Create and maintain documentation for IT procedures, systems, policies and processes
Develop expertise to train staff on new technologies