IT Client Support Specialist I

University of Central Florida • Orlando, FL

2d • Onsite

About The Position

The FIEA professional rate graduate program serves over 170 students, faculty and staff in a state-of-the-art production and lab facility that demands 24/7 service and availability. This position serves as the primary contact to provide equipment and service for the numerous computers and laptops, servers, printers (3D and conventional), game development and other software, game consoles, motion-capture equipment and engineering, presentation A/V screens and projectors, and associated peripherals. This position is located at the UCF Downtown Campus.

Requirements

• High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Position requires a valid Class E driver’s license.
• This position may involve driving to various locations on and off campus to conduct University business.
• All applicants must be authorized to work for any U.S. employer.
• Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Nice To Haves

• Bachelor’s or Master’s degree in a related field like Art, Computer Science, Engineering, or Information Technology.
• Previous Computer/IT and/or Operations/Logistics Support Experience.
• Strong Microsoft Office 365 software experience.
• Strong art development software experience, including Adobe Photoshop, Adobe Creative Suite, Autodesk Maya, Autodesk Suite, Maxon ZBrush, and SideFX Houdini.
• Basic 3D printing experience.
• Basic audio/visual equipment connectivity experience.
• Strong experience with rigging preferred for Mocap Engineering support.

Responsibilities

• Provide concierge-level service and support.
• Student/Employee Add/Delete/Moves in the student labs and employee offices.
• Inventory and surplus of FIEA assets.
• Event logistics and support.
• Breakroom inventory and maintenance.
• Service Now service tickets.
• Technology support, including audio/visual equipment, desktops and laptops, game consoles, 3D printing, rendering servers, and Mocap engineering.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED