IT & Business Systems Manager
About The Position
We are looking for a hands-on IT and Business Systems Manager to lead day-to-day technology for our team at Rently and to oversee our core business platforms. This is a broad role for someone who is equally comfortable resolving a deskside issue and sitting with different departments to decide whether a system change is worth making. You will manage IT operations for U.S Rently employees and direct the administration of Salesforce and NetSuite through the specialists who own those platforms. You do not need to be a Salesforce or NetSuite expert; you need strong IT-management instincts, sound business judgment, and the curiosity to learn why a process works before you change it. The role reports to the Senior Director of Operations, whose team also oversees Legal, Revenue Operations, Deal Desk, and Billing Operations so the technology decisions you make are business decisions. We use AI extensively, including an agent that already resolves most first-tier support requests, and you will be the escalation point who extends that automation.
Requirements
- 4+ years managing IT or end-user support, including time as a manager or team lead.
- Strong, active technical skills with direct, non-delegated experience resolving deskside support and endpoint issues.
- Experience owning the SaaS stack at a cloud-first company that runs without a traditional data center.
- Proven experience administering Google Workspace and identity/SSO solutions (JumpCloud, Okta, or similar).
- Ability to analyze request ROI, defend trade-off decisions, and scale back or decline low-value projects with clear, data-driven reasoning.
- Clear written and verbal communication that bridges technical constraints and business needs.
Nice To Haves
- Practical, hands-on use of AI in your work, diagnosing, automating, or building.
- Comfort building lightweight internal applications or dashboards with AI tools, or clear eagerness to learn.
- Experience partnering with Finance, Sales, or Customer Support on a CRM, ERP, or billing process change.
- Ability to evaluate platform requests by clearly separating surface-level configurations from core system architecture decisions.
- Familiarity with Salesforce and NetSuite as a manager, and awareness of iPaaS/middleware tools such as Celigo.
- Exposure to SOC 2 or ISO 27001, or an SSO or migration project you drove end to end.
Responsibilities
- Own the technology experience for our Rently staff and keep it running smoothly.
- Deliver hands-on deskside support and manage onboarding, offboarding, access, and licensing for approximately Rently US employees, collaborating with our IT counterparts in India and China who administer their own regions.
- Own the Halo ITSM ticket queue, monitoring trends, setting priorities, and driving issues to resolution.
- Serve as the escalation point above our AI-assisted first-tier support, and continuously improve the runbooks and automation behind it.
- Administer the core stack, including Google Workspace, JumpCloud single sign-on, SentinelOne, and Mac and Windows endpoints.
- Manage office and conference-room technology.
- Direct our Salesforce and NetSuite platforms through their administrators, and help the business decide what to build.
- Manage the Salesforce and NetSuite environments through their subject-matter experts.
- Own the intake process for system requests. Evaluate each request on business impact and the problem it solves, and be willing to recommend against changes that do not earn their cost.
- Determine the right tool for each need, Salesforce, NetSuite, or a purpose-built internal application, and present a clear recommendation.
- Help the administrators prioritize their queues and keep data flowing cleanly between the CRM and the ERP.
- Manage the commercial and compliance side of our systems.
- Own vendor relationships, contract reviews, and renewals; audit usage and right-size licenses and spend before each renewal.
- Enforce the company's AI governance policy, maintaining the set of approved tools and the technical controls that keep unapproved tools out, and help shape that policy with the Director of Operations.
- Support the company's SOC 2 and ISO 27001 / ISO 27701 compliance efforts.
Benefits
- 75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options.
- FSA, STD, LTD, and other voluntary plans available.
- Coverage extends to employee, spouse, registered domestic partner, and dependent children.
- 401k with 3% Rently match
- Paid time off
- Sick time off
- Partial gym membership reimbursement
- Partial pet insurance reimbursement
- Career growth opportunities
- Professional development opportunities
- Work related travel opportunities (dependent on role)
- Company gatherings & team events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
