IT Business Office Manager

City of Leander•Leander, TX

About The Position

The IT Business Office Manager is an individual-contributor role that manages the IT business office, including budgets, vendor relationships, contract coordination, and performance reporting. Reporting to the Assistant Chief Information Officer and coordinating with the Chief Information Officer, the manager oversees daily operations and establishes vendor and purchasing-cooperative standards with the city’s contract administrator. The role works with IT, Finance, Procurement, Contract Administration, and city leadership to track IT performance and manage the internal service fund for citywide technology purchases. It also consults with city departments to understand their IT business and operational needs and identify and propose solutions. The position monitors budgets and expenditures, coordinates technology purchases and solicitations, supports contract and vendor management, and establishes the intake process for technology requests, projects, and initiatives. It prepares forecasts, cost-benefit analyses, and reports for executive leadership and elected officials, and proposes administrative policies and processes to improve operations. The role supports effective relationships with City staff and the public, maintains confidentiality, drives to City locations, and may respond after hours, including weekends and holidays, during emergencies. Other duties may be assigned.

Requirements

Bachelor’s degree from an accredited college or university in Management of Information Systems, Computer Science, Business Management, Finance, or a related field.
At least three years of work experience in IT business administration, financial management, operations, or vendor management solicitations.
Texas driver’s license or equivalent from another U.S. state.
Ability to meet Criminal Justice Information Services (CJIS) requirements for unescorted access to CJIS secure areas.
Excellent organizational, written, and verbal communication skills, including the ability to build effective relationships and serve as a liaison among technical, non-technical, and executive stakeholders.
Strong negotiating and influencing skills.
Strong knowledge of technology service models and contract types, including hardware purchasing with maintenance and support, outsourced software development, SaaS, and IaaS contracts.
Strong grasp of IT performance measures such as SLAs and OLAs and how to set and refine them.
Proficiency in financial analysis, budgeting, Microsoft Office Suite, and enterprise project, contract management, or procurement software platforms.
Experience working with state, local, or federal solicitations.
Ability to build and deploy dashboards and other tools to report performance to a broad audience.
Ability to maintain an established work schedule, organize and plan with attention to detail, follow through, and maintain confidentiality.
Familiarity with public-sector IT needs.
Ability to lead IT projects from inception to completion and develop and manage department budgets.
Ability to maintain required certification and follow detailed verbal and written instructions.
Ability to read and interpret technical documents, manuals, and instructions related to information technology, including information security and internal control frameworks.
Ability to handle multiple tasks and prioritize, analyze data, solve problems, plan strategically, and schedule operations.
Ability to work outside the regular daytime schedule, including shift work, on-call or emergency response, evenings, late nights, weekends, or other hours.
Ability to perform the stated physical demands, including standing, walking, sitting, handling objects, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, talking, hearing, and tasting or smelling; required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjusting focus.
Employment is contingent upon verification of education, certifications, and experience; satisfactory criminal-history and driving-record checks; legal authorization to work in the United States without sponsorship; and compliance with Selective Service registration requirements where applicable.

Nice To Haves

Master’s degree from an accredited college or university in Management of Information Systems, Computer Science, Business Management, Finance, or a related field.
Work experience in local, state, or federal government.
Experience with ERP solicitations, bid evaluations, and implementations.
Five or more years of experience in business administration, financial management, IT operations, or IT vendor management solicitations.
Three or more years of experience managing technology budgets.
Three or more years of experience consulting with departments about their IT operational needs.
Five or more years of data analysis, analytics, and dashboard reporting experience.
ITIL, PMP, CSM, PMI-PBA, CBAP, CCBA, or related certification.

Responsibilities

Monitor the department budget, track monthly expenditures, review and approve invoices, and perform account reconciliations.
Coordinate technology hardware, software, and service purchases with the city contract administrator to ensure compliance with procurement and purchasing standards, including timely renewal of technology contracts.
Facilitate technology solicitations, bid evaluations, and contract awards, gathering business requirements, processes, and workflows from internal departments.
Coordinate with internal departments and third-party vendors and contractors on product and service delivery, contract negotiations, and issue resolution; establish a formal technology vendor management function.
Establish and facilitate the technology request intake process, communicating scope, priorities, risks, decisions, and project information to appropriate staff for IT requests, projects, and initiatives.
Advocate for stakeholders to ensure IT solutions meet city needs.
Prepare financial forecasts, cost-benefit analyses for proposed technology upgrades, and operational reports for executive leadership and elected officials.
Propose new or updated administrative policies, procedures, processes, and documentation to support effective and efficient operations, including IT budgeting, operations, and metric collection.
Ensure analysis and reporting of data and evaluate performance, capacity, and scalability to meet the city’s needs.
Demonstrate courteous and cooperative behavior when interacting with citizens, visitors, and City staff, and maintain confidentiality of work-related issues and City information.
Drive regularly to meet with City employees at their respective locations.
Respond after hours, including holidays and weekends, when required for a departmental or City-wide emergency.
Perform other duties as required or assigned.