IT Business Lead Analyst - C13 - SIOUX FALLS

Citi • Sioux Falls, SD

7d • $74,160 - $146,040

About The Position

Citi is seeking a Senior Technical Business Analyst (C13) to lead technology delivery, systems analysis, and business transformation initiatives across the Acquisitions, Marketing, and Risk portfolios supporting the U.S. Consumer Credit Cards business. The role supports business growth, risk management, regulatory compliance, customer acquisition, and digital transformation by helping deliver scalable, secure technology solutions.

The analyst serves as a partner and liaison across Product, Business, Technology, Architecture, Operations, Data, Risk, and Vendor teams, translating strategic business objectives into technical execution. The role applies expertise in application development, systems analysis, business analysis, data integration, and technology delivery to guide initiatives from concept through implementation and post-production adoption.

The position combines technical expertise, business acumen, analytical problem-solving, leadership, and stakeholder management to work across complex initiatives, competing priorities, dependencies, and regulatory considerations.

Requirements

• At least 6 years of experience in application development, systems analysis, technical business analysis, product delivery, or related technology disciplines.
• Proven experience delivering complex enterprise technology solutions from requirements definition through implementation.
• Strong technical foundation and ability to understand application architectures, APIs, databases, integrations, cloud technologies, and software engineering concepts.
• Extensive experience gathering, documenting, validating, and managing business, technical, process, and data requirements.
• Experience leading cross-functional initiatives involving multiple stakeholders, systems, and delivery teams.
• Ability to manage ambiguity, prioritize competing demands, and deliver results in a fast-paced environment.
• Strong analytical and problem-solving skills for evaluating complex business and technical issues.
• Excellent communication, facilitation, presentation, and stakeholder-management capabilities.
• Experience with Agile, Scrum, SAFe, Waterfall, or hybrid delivery methodologies.

Nice To Haves

• Experience supporting Consumer Banking, Credit Cards, Acquisitions, Marketing, Underwriting, Credit Risk, or Customer Lifecycle Management.
• Knowledge of customer acquisition funnels, digital marketing platforms, campaign management technologies, decision engines, and customer onboarding processes.
• Experience with cloud platforms, microservices architecture, APIs, event-driven architecture, and modern application ecosystems.
• Understanding of data governance, data management, reporting, analytics, and AI-enabled business capabilities.
• Familiarity with Jira, Confluence, SQL, Visio, Azure DevOps, Tableau, Power BI, or similar platforms.
• Experience supporting large-scale modernization, transformation, or regulatory programs within financial services.

Responsibilities

• Partner with business leaders, product owners, technology teams, architects, and operational stakeholders to align technology investments with strategic priorities.
• Support initiatives that improve customer acquisition and engagement, marketing effectiveness, credit risk management, and operational efficiency.
• Translate business goals into technology roadmaps, requirements, and implementation plans; advise leaders on solution alternatives balancing business value, risk, cost, and technical feasibility.
• Participate in portfolio planning, investment prioritization, capacity planning, roadmap development, and strategic technology discussions.
• Lead discovery, analysis, documentation, and validation of complex business, functional, technical, data, and non-functional requirements.
• Facilitate workshops, stakeholder interviews, process reviews, and solution design sessions to identify needs and define future-state capabilities.
• Produce and maintain requirements artifacts such as BRDs, FRDs, user stories, acceptance criteria, process flows, data mapping documentation, use cases, integration specifications, and business rules.
• Maintain traceability from business objectives through technical implementation and testing.
• Analyze applications, databases, interfaces, APIs, workflows, and downstream integrations end to end.
• Collaborate with architecture and engineering teams on scalable, resilient, future-ready solutions; evaluate systems for modernization, automation, process optimization, and technical debt reduction.
• Define and validate system impacts, data requirements, integration points, dependencies, and architecture considerations; review technical designs and specifications for alignment with business requirements and enterprise standards.
• Analyze data flows, lineage, business rules, and data quality; support API integrations, cloud solutions, event-driven architectures, digital modernization, and enterprise data governance.
• Drive analysis for real-time decisioning, customer journey optimization, risk assessment, and marketing personalization; use data-driven insights to identify business and process improvements.
• Lead systems analysis across concurrent initiatives and work with Agile teams throughout the SDLC, including backlog refinement, sprint and release planning, user acceptance testing, and production implementation.
• Ensure requirements are implementation-ready; monitor progress, dependencies, milestones, and deliverables; identify and resolve gaps, risks, and roadblocks.
• Support regulatory, risk-control, privacy, and data-governance requirements; assess solution risks and ensure compliance with corporate policies, security standards, regulatory obligations, and control frameworks.
• Partner with Risk, Compliance, Audit, and Control teams on findings, remediation, and control requirements; communicate and escalate issues proactively.
• Serve as a subject matter expert for processes, systems, and technology supporting Acquisitions, Marketing, and Risk.
• Mentor and coach analysts and project team members, align stakeholders with competing priorities, influence decisions through analysis and recommendations, and promote accountability, collaboration, continuous learning, and delivery excellence.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation, sick leave, and paid holidays
• Potential discretionary and formulaic incentive and retention awards for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed