IT BA/PM – E-commerce Back-Office Support - FR

Photon•Paris, YT

13d•Onsite

About The Position

You will serve as the strategic and technical bridge between E-commerce business teams and IT Centers of Excellence. Your mission is to ensure operational excellence, monitoring, and continuous optimization of our Back-Office platforms. Acting as the single point of entry for the Back-Office scope, you will orchestrate complex data flows (orders, payments, stocks, master data) and ensure that technical solutions are aligned with the business ambitions of the Europe Zone. You will contribute directly to a seamless customer experience and the efficiency of L'Oréal's digital operations.

Requirements

Significant expertise as an IT Business Analyst, ideally gained within the E-commerce ecosystem or on large-scale IT integration projects.
Advanced knowledge of Fluent Commerce is highly recommended.
Strong knowledge of major E-commerce platforms (Salesforce Commerce Cloud, Shopify Plus) is a major asset.
Solid experience in IT project support and incident management is essential.
Proficiency in project management tools (Confluence, ServiceNow).
Proficiency in integration technologies including MFT, ESB, APIs, Event-driven architecture, and ETL is required.
Ability to translate complex business issues into actionable technical solutions.
Ability to unite multidisciplinary teams in a dynamic, international environment.
Full professional proficiency (oral and written) in English is mandatory.

Nice To Haves

French language proficiency is a plus.

Responsibilities

Lead the resolution of complex incidents and recurring issues on our platforms (SFCC, Fluent Commerce, HIP, PSP), in coordination with cross-functional support teams.
Conduct impact analyses and propose proactive solutions to strengthen system stability, performance, and scalability.
Ensure rigorous management and tracking via ticketing tools (ServiceNow).
Perform deep-dive analyses of business processes and IT integration flows to identify optimization areas and anticipate functional needs.
Collaborate closely with stakeholders (Digital Marketing, Operations, Finance, Supply Chain, Payments) to document requirements for new features or system evolutions.
Draft detailed Functional Specification Documents (FSD) ensuring clarity and exhaustiveness for development teams.
Synchronize technical and business teams throughout all solution integration phases.
Define, plan, and execute User Acceptance Testing (UAT) plans to validate deliverable compliance.
Streamline exchanges between business units, IT, and external service providers.
Lead co-design workshops and arbitration meetings to align technical and business visions.
Regularly communicate project progress and system health to management.