E-Commerce Sales Support

Glenn Zanders Fur & Sporting Goods INC • Sparta, IL

1d

About The Position

Zanders Sporting Goods, a family-owned wholesale distribution company in business for more than 60 years, is seeking a highly motivated team player to support day-to-day digital sales operations and administrative workflows. The role handles customer account setup and maintenance, e-commerce credentials, returns and shipment claims, customer communications, reporting, and freight discrepancy research.

Requirements

• High school diploma or GED required.
• FOID Card required for Illinois residents.
• Proficient in email communication and basic office software.
• Ability to work effectively under pressure.
• Multi-task oriented.
• Exceptional communication skills.
• Prolonged periods sitting at a desk and working on a computer.

Nice To Haves

• Previous sales experience preferred.

Responsibilities

• Set up new customer accounts and accurately enter required information into appropriate systems.
• Maintain and update customer account information.
• Coordinate with internal departments to complete account setup requirements in a timely manner.
• Send welcome letters and credentials to new e-commerce customers.
• Create API credentials for the main account webhost.
• Process Return Merchandise Authorizations (RMAs) and coordinate returns.
• Manage customer returns and return-to-sender shipments, including documentation and follow-up.
• Respond to customer inquiries about returns, shipping issues, and accounts.
• Communicate with customers and internal teams to resolve issues and provide proactive updates.
• Maintain accurate records of return activity and customer service resolutions.
• Investigate and process claims for shipments lost in transit or received damaged.
• Gather supporting documentation, track claim status, and follow up with carriers and other parties.
• Communicate claim updates and resolutions to customers and internal departments.
• Maintain accurate claim records and ensure timely processing and resolution.
• Prepare and distribute customer-requested and internal reports to support sales.
• Review data for accuracy and submit reports within established deadlines.
• Track account activity, returns, shipment claims, and other operational information as needed.
• Assist in identifying trends, discrepancies, and opportunities to improve processes and gain company market share.
• Research freight discrepancies and validate supporting documentation.
• Coordinate with customers, carriers, and internal departments to investigate and resolve chargeback issues.
• Maintain accurate records of chargebacks, adjustments, and resolutions.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match
• Profit sharing
• Health, dental, vision, and life insurance
• Accident, critical illness, short-term disability, and long-term disability coverage
• PTO and holiday pay
• Employee discounts (conditions apply)

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED