e-COMMERCE/CLERK

Kroger

About The Position

Select and gather products for customers’ online orders efficiently, paying attention to freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars when they arrive for pickup. Provide a positive customer service experience that encourages customers to return to online shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict reasonably and cooperatively, handling customer and business information honestly and with integrity, and following directions while seeking assistance when needed. The employee provides direct support and assistance to minors, individuals with special needs, and older adults, and must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in a production-oriented or warehouse environment, stocking shelves, or working as a cashier.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Initiate and complete the selection process for customers’ online orders.
Read and follow directions in order notes.
Ensure the quality and freshness of selected items.
Communicate with customers via a portable phone and respond to calls professionally and promptly.
Retrieve each customer’s order from staging locations, confirm order accuracy, and load it into the customer’s car.
Process orders through the point-of-sale (POS) system.
Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
Scan and bag orders while following bagging standards.
Communicate substitutions or exceptions to customers at pickup.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store e-Commerce supervisor or other store management of items needing repair.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.