e-COMMERCE/CLERK

The Kroger Co. • Carrollton, TX

7d • Onsite

About The Position

Select and gather products for customers’ online orders efficiently, with attention to freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars when they arrive for pickup. Provide a positive customer-service experience that encourages customers to return to online shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The role involves receiving and storing orders in appropriate temperature zones, selecting and checking items, communicating with customers about their orders, processing transactions, and maintaining staging areas and equipment. The clerk also follows food-safety and company procedures, assists with training new team members, and meets productivity standards.

Requirements

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills, including counting, addition, and subtraction.

Nice To Haves

• Experience in a production-oriented or warehouse environment.
• Experience stocking shelves.
• Cashier experience.

Responsibilities

• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow local, state, and federal laws, food-safety procedures, and company guidelines.
• Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
• Initiate and complete selection of customers’ online orders.
• Read and follow directions in the order note section.
• Ensure the quality and freshness of all selected items.
• Communicate with customers using a portable phone and respond to calls professionally and promptly.
• Retrieve each customer’s order from all staging locations, ensure its accuracy, and load it into the customer’s car.
• Process orders through the point-of-sale (POS) system.
• Follow policies and procedures for selecting appropriate substitutions when items are out of stock.
• Scan and bag orders on the go while following bagging standards.
• Communicate substitutions or order exceptions to customers at pickup.
• Maintain the organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
• Inspect equipment and notify the store e-Commerce supervisor or other store management when repairs are needed.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed