e-COMMERCE/CLERK

Kroger•Fairbanks, AK

About The Position

The e-Commerce Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role involves assembling orders, processing coupons and payments, and retrieving and loading orders into customers’ cars at pickup. The clerk provides a positive customer service experience and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.

Nice To Haves

Experience in a production-oriented or warehouse environment, stocking shelves, or working as a cashier.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow applicable local, state, and federal laws, food safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Initiate and complete selection of customers’ online orders.
Read and follow directions in order notes.
Ensure the quality and freshness of selected items.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve orders from all staging locations, verify accuracy, and load orders into customers’ cars.
Process orders through the point-of-sale (POS) system.
Follow policies and procedures for substitutions when items are out of stock.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and report items requiring repair to the store e-Commerce supervisor or other store management.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.