E-Commerce Support

Fresno Rescue Mission Inc•Fresno, CA

About The Position

The E-Commerce Support role supports the specialty sales branch of the Fresno Mission thrift stores. The position helps identify, research, prepare, list, organize, and fulfill donated merchandise for online sale, covering a wide range of product categories including clothing, shoes, accessories, collectibles, books, electronics, home goods, and vintage items. The ideal candidate is detail-oriented, organized, motivated, comfortable researching unfamiliar products, and able to work efficiently in a fast-paced environment. Experience with online resale platforms is preferred; willingness to learn and follow established processes is also important.

Requirements

Strong written communication skills and excellent attention to detail.
Highly organized and able to manage multiple products and tasks at once.
Comfortable using computers and learning new software and online platforms.
Able to research products and compare online market values.
Able to work independently while following established procedures.
Strong problem-solving and time-management skills.
A good eye for product presentation and quality.
Ability and willingness to learn about a wide variety of merchandise and product categories.
Must agree with the Fresno Mission’s Statement of Faith and possess and maintain a Christian testimony of faith and experience in Jesus.

Nice To Haves

Familiarity with eBay, Poshmark, Facebook Marketplace, Shopify, or other online selling platforms.
Previous resale, retail, e-commerce, photography, shipping, or inventory experience.

Responsibilities

Research donated merchandise to identify brands, models, styles, current market value, and other relevant product information.
Help select merchandise for online sale based on value, demand, condition, and current selling trends.
Clean, organize, measure, and prepare merchandise for photography and listing.
Create accurate and detailed listings for products sold through the Fresno Mission's online sales channels.
Research comparable sold items and current market pricing to help establish competitive prices.
Ensure products are presented clearly and accurately for online customers.
Verify listing titles, descriptions, measurements, condition, pricing, and other product details before publication.
Label, organize, and maintain e-commerce inventory so listed merchandise can be located quickly and accurately.
Assist with locating sold merchandise, preparing orders, packaging items, and completing shipments.
Review merchandise and listings for accuracy, condition issues, missing pieces, or other concerns that may affect the customer experience.
Work with production and thrift store teams to identify merchandise with strong online resale potential.
Maintain an organized, clean, and efficient e-commerce workspace.
Assist with additional e-commerce projects and specialty sales needs as assigned.