Back Office Support Engineer

GE Vernova•Houston, TX

3d•$91,400 - $152,200

About The Position

GE Vernova is seeking a skilled Back Office Support Engineer to provide remote technical, engineering, and operational support for field commissioning, testing, and startup activities involving high-voltage electrical equipment and protection systems. The role coordinates with site teams, engineering, project management, customers, vendors, and regional teams to support troubleshooting, relay setting validation, documentation review, and resolution of site issues. The work supports critical power infrastructure projects and their safety, quality, schedule, and cost requirements. The position supports project execution across the lifecycle, from planning and engineering review through factory acceptance testing, pre-commissioning, commissioning, energization, and project closeout. It includes tracking documentation quality and turnaround, relay setting and configuration workflows, site technical issues and non-conformance reports, and alignment between field schedules and engineering deliverables. The role also mentors junior engineers, guides field personnel, and drives improvement of back-office support processes and tools. Safety and quality are core expectations. Remote engineering decisions, designs, and procedures must meet GE Vernova safety and quality procedures, NETA, NERC, IEC standards, and applicable industry and regulatory requirements. Candidates must maintain high standards of quality and accuracy under significant schedule pressure. GE Vernova describes its work environment as offering professional development, challenging careers, and competitive compensation. Relocation assistance is provided. U.S.-based candidates must be legally authorized to work in the United States, and any offer is conditioned on successful completion of a drug screen, as applicable.

Requirements

High school diploma or GED.
At least 3 years of experience in electrical power systems, specifically with protection and control engineering, testing, or back-office technical support.
Fluency in English.
Ability to maintain high quality and accuracy standards under significant project schedule pressure.
Legally authorized to work in the United States for this opening.
Successful completion of a drug screen, as applicable, as a condition of any offer.

Nice To Haves

Familiarity with numerical relay configuration software, such as SEL AcSELerator, GE EnerVista/UR Setup, or Siemens DIGSI.
Experience with COMTRADE analysis tools.
Strong background in reading and interpreting electrical schematics, wiring diagrams, and protection coordination studies.
Proven ability to troubleshoot complex technical issues remotely and communicate solutions clearly.
Strong Microsoft Office skills and experience with engineering project management tools.
Additional languages, depending on the supported region.
Knowledge or experience in protection and control engineering, numerical relays (SEL, GE, Siemens), IEC 61850/GOOSE, SCADA/substation automation, COMTRADE/fault analysis, Factory Acceptance Testing, technical writing and documentation, HV substations, HVDC, or auxiliary DC systems.

Responsibilities

Provide remote technical support and troubleshooting assistance to field commissioning and testing engineers at active sites globally.
Review, validate, and manage protection relay settings, configuration files, logic diagrams, and coordination studies.
Analyze technical problems, misoperations, and event records, including fault logs, oscillography, and COMTRADE files, to perform root cause analysis.
Coordinate with Factory Acceptance Testing teams, design engineering, and vendors to resolve technical queries and non-conformances.
Review technical drawings, including Single Line Diagrams, schematics, wiring diagrams, and commissioning procedures.
Manage and track technical documentation, punch lists, Non-Conformance Reports, and site instructions.
Help prepare commissioning test documentation, final test reports, and customer handover packages.
Coordinate with project management, customers, and regional teams to track commissioning readiness, equipment status, and resource scheduling.
Maintain technical repositories, standard templates, and best practices for back-office commissioning support.
Ensure remote engineering decisions, designs, and procedures comply with safety and quality procedures, standards, and regulatory requirements.
Mentor junior back-office engineers and provide technical guidance to field personnel.
Coordinate across multidisciplinary remote engineering and project teams and communicate with site managers, customers, and engineering stakeholders.
Make timely technical decisions during critical site testing and energization windows, and manage priorities across multiple simultaneous global projects.
Improve back-office support processes, tools, and workflows.
Support project execution from planning and engineering review through FAT, pre-commissioning, commissioning, energization, and closeout.
Oversee technical documentation turnaround times and quality, relay setting and configuration workflows, tracking and resolution of site technical issues and NCRs, and schedule alignment between site execution and engineering deliverables.

Benefits

Medical insurance
Dental insurance
Vision insurance
Prescription drug coverage
Access to Health Coach, a 24/7 nurse-based resource
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services
GE Vernova Retirement Savings Plan with a tax-advantaged 401(k) savings opportunity
Company matching contributions and company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Relocation assistance
Discretionary annual bonus eligibility