Back Office Support Engineer

GE Vernova•Houston, TX

2d•Remote

About The Position

GE Vernova is seeking a Back Office Support Engineer to provide remote technical, engineering, and operational support for field commissioning, testing, and startup activities involving high-voltage electrical equipment and protection systems. The role coordinates with site teams, engineering, project management, customers, and vendors to troubleshoot technical issues, validate relay settings, review documentation, and support resolution of site issues. Its work helps ensure that critical power infrastructure projects meet safety, quality, schedule, and cost requirements. The position supports project execution throughout the lifecycle, from planning and engineering review through factory acceptance testing, pre-commissioning, commissioning, energization, and project closeout. It includes oversight of documentation quality and turnaround, relay setting and configuration workflows, site issue and non-conformance resolution, and alignment between site schedules and engineering deliverables. The role also includes mentoring junior engineers, coordinating remote multidisciplinary teams, and improving back-office support processes.

Requirements

High school diploma or GED.
At least 3 years of experience in electrical power systems, specifically in protection and control engineering, testing, or back-office technical support.
Fluency in English.
Ability to maintain high quality and accuracy standards under significant project schedule pressure.
Ability to troubleshoot complex technical issues remotely and communicate solutions clearly.
Strong background reading and interpreting electrical schematics, wiring diagrams, and protection coordination studies.
Strong Microsoft Office skills and experience with engineering project management tools.

Nice To Haves

Experience with numerical relays, including SEL, GE, and Siemens.
Knowledge of IEC 61850 and GOOSE.
Experience with SCADA and substation automation.
Experience with COMTRADE and fault analysis.
Experience supporting Factory Acceptance Testing.
Technical writing and documentation skills.
Experience with high-voltage substations, HVDC, or auxiliary DC systems.
Hands-on familiarity with numerical relay configuration software such as SEL AcSELerator, GE EnerVista/UR Setup, or Siemens DIGSI.
Familiarity with COMTRADE analysis tools.
Additional languages, depending on the supported region.

Responsibilities

Provide remote technical support and troubleshooting to field commissioning and testing engineers at active sites globally.
Review, validate, and manage protection relay settings, configuration files, logic diagrams, and coordination studies.
Analyze technical problems, misoperations, and event records, including fault logs, oscillography, and COMTRADE files, and conduct root cause analysis.
Coordinate with Factory Acceptance Testing teams, design engineering, and vendors to resolve technical queries and non-conformances.
Review technical drawings, Single Line Diagrams, schematics, wiring diagrams, and commissioning procedures.
Manage and track technical documentation, punch lists, Non-Conformance Reports, and site instructions.
Assist in preparing commissioning test documentation, final test reports, and customer handover packages.
Coordinate with project management, customers, and regional teams to track commissioning readiness, equipment status, and resource scheduling.
Maintain technical repositories, standard templates, and best practices for back-office commissioning support.
Ensure remote engineering decisions, designs, and procedures uphold applicable safety and quality procedures, standards, and regulatory requirements.
Mentor junior back-office engineers and provide technical guidance to field personnel.
Coordinate multidisciplinary remote engineering and project teams and communicate with site managers, customers, and engineering stakeholders.
Make timely technical decisions during critical site testing and energization windows and manage competing priorities across simultaneous global projects.
Drive continuous improvement in back-office support processes, tools, and workflows.
Oversee documentation turnaround and quality, relay setting and configuration management workflows, tracking and resolution of site technical issues and non-conformances, and schedule alignment between site execution and engineering deliverables.

Benefits

Medical, dental, vision, and prescription drug coverage.
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
GE Vernova Retirement Savings Plan, including a 401(k) savings opportunity with company matching and company retirement contributions.
Access to Fidelity resources and financial planning consultants.
Tuition assistance.
Adoption assistance.
Paid parental leave.
Disability benefits.
Life insurance.
12 paid holidays.
Permissive time off.
Discretionary annual bonus.
Relocation assistance.