IT Business Analyst IV

CONA Services•Charlotte, NC

12h•Onsite

About The Position

The IT Business Analyst IV leads business analysis strategy for highly complex, cross-functional, and enterprise-impacting initiatives. The role defines requirements approaches, guides solution evaluation, advises business leaders and product owners on prioritization and trade-offs, and aligns business, process, data, and technology considerations to deliver business value. It operates with high independence and may include select product owner responsibilities, such as backlog prioritization, roadmap support, backlog health management, proxy business representation, and validation of delivered outcomes against business objectives. The role typically spans eleven or more applications or related capabilities and requires expert-level understanding of the business processes supported by the delivery team. The position is based in an office environment and requires working in the corporate office in Charlotte, North Carolina, four days a week.

Requirements

Bachelor’s degree in business, information systems, computer science, or a related field, or equivalent practical experience.
Seven or more years of relevant experience in IT solutions delivery, business analysis, data analysis, systems implementation, or process improvement, including leadership of enterprise-impacting, highly complex, or cross-functional initiatives.
Expertise in business analysis practices, stakeholder facilitation, process and data analysis, and solution evaluation across multiple business areas or products.
Advanced capability in SQL or data querying for data validation, root cause analysis, issue triage, and evaluation of source-to-target data flows across complex systems.
Ability to coach, mentor, and guide less experienced analysts while promoting consistent use of BA standards, templates, and best practices.
Exceptional communication, collaboration, negotiation, conflict-resolution, and influence skills, including the ability to align stakeholders, resolve difficult issues without direct authority, and communicate complex topics clearly and actionably.
Ability to work in the Charlotte corporate office four days a week.

Nice To Haves

Master’s degree in technology, business, or a related field.
Advanced experience in enterprise analysis, data strategy, or product or delivery leadership.

Responsibilities

Lead end-to-end business analysis for highly complex, ambiguous, and enterprise-wide initiatives, integrating process, policy, application, data, and organizational considerations into actionable requirements and solution recommendations.
Define analysis approaches, requirements strategies, and validation expectations for large or cross-functional efforts.
Advise stakeholders, business owners, and product owners on prioritization, roadmap decisions, dependencies, and trade-offs.
Partner with Agile teams, Architecture, Data, and enterprise functions to evaluate solution options, align on enterprise initiatives, and develop complex data mappings and analysis approaches across systems.
Translate strategic objectives and business priorities into a structured backlog by defining epics and features, refining user stories, and aligning work to measurable business outcomes.
Monitor backlog health and ensure epics, features, and user stories are prioritized, sufficiently refined, aligned to strategic outcomes, and ready for delivery.
Improve Agile analysis practices, including backlog quality, requirements traceability, testing readiness, issue resolution, and delivery effectiveness.
Partner with business leaders and delivery teams to define release goals and acceptance expectations, and confirm completed work meets business intent, user needs, and readiness criteria.
Design and deliver executive-ready presentations, requirements reviews, and process briefings for business and technology leaders.
Support business value realization by defining success measures, tracing delivered capabilities to intended outcomes, and recommending adjustments based on results and feedback.
Guide root cause analysis and cross-functional resolution of challenging production and operational issues, and identify systemic improvements to reduce recurring incidents and strengthen business continuity.
Coach and mentor Business Analysts I, II, and III, and help establish consistent standards, templates, and practices for the BA community.