IT Infrastructure Administrator

604abd93-4691-4f0c-bb2a-00acba6ca943 • Nashville, TN

21h • Hybrid

About The Position

The IT Associate Infrastructure Administrator supports the day-to-day operation, administration, security, and maintenance of DCI Donor Services technology infrastructure, including servers, networks, cloud services, endpoint platforms, and telecommunications systems. The role serves as an escalation point for technical support issues and performs routine infrastructure administration under established standards and procedures. It requires broad working knowledge and ongoing technical development across systems, networking, telecommunications, cloud services, infrastructure security, and security monitoring.

The position works in a hybrid model, combining remote and onsite responsibilities according to operational, project, and maintenance needs. Onsite work is required for activities such as hardware installation, infrastructure deployments, network upgrades, telecommunications configuration, and emergency response. Travel to DCIDS locations may be required. Scheduled after-hours work and participation in an on-call rotation may be required for critical maintenance, outages, or incident response.

DCI Donor Services is a nonprofit organization focused on saving lives through organ and tissue donation. It operates three organ procurement/tissue recovery organizations, a tissue bank, and an eye bank, and emphasizes service to donor families and recipients as well as diversity, equity, and inclusion.

Requirements

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 3 years of hands-on IT support or infrastructure experience.
• Experience troubleshooting Windows endpoints, user accounts, applications, networking, and common infrastructure services.
• Strong knowledge of Windows operating systems and common enterprise applications.
• Working knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365 administration.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, wireless networks, and VPN technologies.
• Working knowledge of ITSM and ITOM concepts and tools, including incident, change, configuration, asset, and service-management practices.
• Working knowledge of infrastructure security concepts and practices, including vulnerability management, endpoint protection, secure configuration, security logging and monitoring, incident response, and initial review of authentication, endpoint, network, and system activity.
• Understanding of identity and access management concepts, including account lifecycle, least privilege, multifactor authentication, privileged access, and secure administrative practices.
• Ability to troubleshoot issues across endpoints, applications, systems, networks, and telecommunications services.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Effective communication with technical and non-technical stakeholders.
• Ability to work independently within established authority, exercise sound technical judgment, and recognize when issues require specialized escalation.
• Ability to prioritize and coordinate multiple incidents, service requests, maintenance activities, and project assignments.
• Strong attention to detail and technical documentation.
• Commitment to customer service and continuous improvement.
• Demonstrated interest and ability to develop proficiency across multiple infrastructure disciplines.
• Must have a first dose of the COVID-19 vaccine by the potential start date or supply proof of vaccination.

Nice To Haves

• Prior experience or hands-on exposure to server administration, networking, Microsoft 365, cloud services, infrastructure security, or telecommunications.
• Experience in healthcare, nonprofit, or other regulated environments.
• Relevant IT certifications preferred, such as CompTIA A+, Network+, or Security+; Microsoft; Cisco; or equivalent certifications.
• Experience using ServiceNow.
• Familiarity with virtualization and cloud infrastructure.
• Familiarity with VoIP and enterprise telecommunications technologies.
• Working knowledge of endpoint management, software deployment, patching, infrastructure monitoring, and backup technologies.

Responsibilities

• Administer and support assigned servers, infrastructure systems, cloud services, network components, and telecommunications platforms.
• Perform routine system and infrastructure configuration, maintenance, patching, upgrades, and troubleshooting according to established procedures and standards.
• Monitor infrastructure availability, performance, and alerts, and respond to identified issues.
• Install, replace, label, document, and troubleshoot assigned infrastructure hardware, including network, server, telecommunications, and related site equipment.
• Support infrastructure changes and deployments at new and existing locations, including staging, implementation, testing, validation, documentation, and operational handoff.
• Maintain accurate system, network, configuration, inventory, asset, and operational records, including assigned configuration items and change records in the IT service management platform.
• Coordinate with vendors, service providers, site contacts, and internal IT teams on installations, maintenance, outages, troubleshooting, testing, and escalation follow-up.
• Support infrastructure and connectivity at assigned office and remote locations, coordinating onsite and remote activities as needed.
• Troubleshoot network connectivity, wireless, VPN, DNS, DHCP, and related infrastructure issues.
• Assist with configuration and maintenance of switches, wireless infrastructure, firewalls, and other network components within assigned authority.
• Administer and troubleshoot routine telecommunications services, including phones, extensions, voicemail, call routing, connectivity, call quality, and VoIP services.
• Assist with administration and maintenance of Windows Server, Active Directory, Microsoft 365, virtualization, cloud services, endpoint-management platforms, backup systems, and other assigned technologies.
• Perform routine account, group, access, authentication, and system configuration activities within assigned authority.
• Troubleshoot server, application, endpoint, and cloud-service issues escalated from technical support.
• Investigate and resolve escalated incidents requiring infrastructure-level troubleshooting or administrative access across endpoints, applications, accounts, servers, networks, telecommunications, and related systems.
• Escalate complex or specialized issues to System Administrators, Network & Telephony Engineers, Information Security personnel, vendors, or IT leadership as appropriate.
• Develop troubleshooting procedures and knowledge articles, and provide technical guidance and knowledge transfer to IT Support staff.
• Maintain systems and infrastructure in accordance with security, configuration, access, and change-management requirements.
• Assist with vulnerability identification and remediation, patching, endpoint protection, security logging and monitoring, backup verification, and other assigned technical security activities.
• Review assigned system and security alerts, perform initial investigation and troubleshooting, and escalate potential information security events according to established procedures.
• Support technical investigation, containment, recovery, and remediation during operational or information security incidents.
• Gather and maintain technical evidence and records for security assessments, audits, vulnerability management, control validation, recovery testing, and remediation activities.
• Identify recurring technical issues and recommend improvements to systems, documentation, automation, or support processes.
• Participate in cross-training and hands-on technical development across systems, networking, telecommunications, cloud services, infrastructure security, and security monitoring.
• Maintain knowledge of relevant technologies, technical standards, security practices, and industry trends.
• Perform other related job duties as assigned.

Benefits

• Up to 176 hours of PTO during the first year.
• Up to 72 hours of sick time during the first year.
• Choice of a PPO or HDHP medical plan, plus dental and vision coverage.
• 403(b) plan with matching contribution.
• Company-provided term life, AD&D, and long-term disability insurance.
• Wellness Program.
• Supplemental insurance benefits, including accident coverage and short-term disability.
• Discounts on home, auto, renter, and pet insurance.
• Cell phone discounts through Verizon.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree