IT Administrator

Talon.One • Chicago, IL

8d • $85,000 - $110,000

About The Position

The IT Administrator owns day-to-day IT support for Talon.One’s US employees, ensuring their tools, devices, and access operate smoothly and securely. The role takes responsibility for defined systems and outcomes, prioritizes work using sound judgment, and provides recommendations when an issue requires additional review. It is a full-time position based in Chicago or New York, partnering closely with the IT Operations team at the Berlin headquarters to provide a consistent IT experience across the company.

Requirements

• At least 3 years of experience in IT support or administration, including service-desk practices and end-user computing.
• Strong knowledge of Google Workspace and JAMF.
• Confidence working with macOS and Windows.
• Familiarity with collaboration tools and meeting-room AV.
• Ability to diagnose issues methodically, identify root causes, and recognize when to escalate.
• Ability to apply SSO, least privilege, endpoint security, data privacy, and secure device handling in daily work.
• Ability to prioritize workload, follow through reliably, and document work clearly.
• Effective collaboration across time zones and fluent English.

Responsibilities

• Triage and resolve US IT support tickets from the ITSM system, email, and chat; document outcomes and keep users informed.
• Escalate complex or higher-risk cases to Berlin IT with a clear recommendation.
• Administer Google Workspace, JAMF, Notion, Slack, and Zoom, maintaining accounts, groups, policies, and configurations with user and security impact in mind.
• Set up and support meeting-room AV, including Google Meet hardware or Zoom Rooms, and troubleshoot audio, video, and connectivity issues.
• Manage identity and access for onboarding, role changes, and offboarding; support SSO and provisioning and apply least privilege alongside system owners.
• Manage the US device lifecycle and asset inventory, including procurement, shipping, repairs, returns, and secure offboarding with hardware and logistics partners.
• Support endpoint security and compliance by following established controls, helping triage security alerts, and maintaining secure device and account configurations.
• Document processes and runbooks, identify recurring problems, and implement practical improvements to IT operations.

Benefits

• Flexible and family-friendly environment.
• Bright and easily accessible offices.
• Modern software and hardware.
• High degree of flexibility, including flexibility around working hours and working abroad.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed