IT Administrator

SPL•The Woodlands, TX

12d•Hybrid

About The Position

SPL is seeking a hands-on, solutions-focused IT Administrator in Conroe, Texas. The role helps keep SPL’s technology environment secure, reliable, and running smoothly by providing day-to-day technical support; configuring and maintaining end-user devices and systems; supporting Microsoft and Windows environments; assisting with networking and cloud infrastructure; and contributing to IT upgrades, deployments, and other technology projects. The administrator works directly with employees, internal teams, and vendors to troubleshoot issues and provide responsive, practical solutions. The ideal candidate is technically curious, customer-focused, organized, and comfortable troubleshooting hardware, software, systems, and basic network environments while building broader systems administration experience. This is a full-time hybrid position requiring local and regional travel up to 20% based on business needs. The role may require work outside scheduled hours, including evenings and occasional on-call support.

Requirements

Associate’s degree in IT, Computer Science, Network Administration, or a related field; equivalent experience or certifications may be considered.
At least 1 year of experience in IT support, systems administration, or a related technical environment.
Hands-on experience supporting Windows 10/11, Windows Server, Active Directory, Group Policy, and Microsoft 365.
Foundational knowledge of cloud platforms, networking, and cybersecurity, including Azure or AWS, TCP/IP, DHCP, DNS, VPNs, and VLANs.
Experience using system monitoring, diagnostic, and performance-analysis tools to troubleshoot technical issues.
Strong problem-solving, communication, customer service, organization, and follow-through skills, with the ability to manage multiple priorities.
Ability to work outside scheduled hours, including evenings and occasional on-call support, as needed.
Ability to travel locally and regionally up to 20% as required by business needs.

Nice To Haves

Relevant industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred.

Responsibilities

Serve as a primary point of contact for technical support requests and service desk tickets.
Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and peripheral equipment.
Install, update, and support operating systems, software applications, Windows-based systems, Microsoft 365, and Active Directory environments.
Administer user accounts, access permissions, and routine system configurations in accordance with established security standards.
Support cloud platforms, virtual infrastructure, and foundational networking tasks, including IP configuration, cabling, and patch panel support.
Monitor system performance, availability, reliability, and security, and help identify and resolve technical issues.
Participate in hardware and software upgrades, deployments, migrations, and other IT projects.
Track and manage IT assets, equipment, inventory, and related documentation.
Support end-user training and create technical documentation, procedures, and knowledge base materials.
Collaborate with internal teams and external vendors to support technology solutions and continuous improvement initiatives.
Support cybersecurity incident response, malware prevention, remediation activities, and compliance with information security standards.
Perform other duties as assigned.