IT Administrator

Workhorse Technologies•Wixom, MI

About The Position

Workhorse is seeking a hands-on IT Administrator to provide frontline technology support across the organization, with a strong focus on desktop support, executive (white-glove) support, and core systems administration. The role is intended to reduce ticket resolution time, improve the technology experience for senior leadership, and strengthen the reliability of core IT systems. The position includes support for employees and executives, including in-person and remote assistance, and may require being on-site as needed.

Requirements

Associate or bachelor’s degree in information technology, Computer Science, or equivalent practical experience.
3–5 years of experience in desktop support, help desk, or IT administration.
Hands-on experience supporting Windows and/or macOS environments.
Working knowledge of Active Directory/Entra ID and Microsoft 365 administration.
Experience with endpoint management/MDM tools such as Intune or similar.
Experience supporting conference room A/V and video conferencing platforms such as Teams.
Strong troubleshooting skills across hardware, software, and basic networking, including Wi-Fi, VPN, and DNS/DHCP basics.
Excellent communication skills and a customer-service mindset, especially when supporting senior stakeholders.
Ability to lift or move IT equipment and be on-site as required.

Nice To Haves

Certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Certified: Modern Desktop Administrator.
Prior experience directly supporting C-suite or senior executives.
Familiarity with ticketing systems such as ServiceNow, Jira Service Management, or Freshservice.
Basic scripting experience in PowerShell or Bash for routine automation.

Responsibilities

Provide Tier 1/2 troubleshooting for desktops, laptops, printers, mobile devices, and peripherals.
Image, configure, and deploy hardware for onboarding and refresh cycles.
Manage software installation, updates, patching, and license tracking.
Maintain IT asset inventory and coordinate vendor repairs and warranty claims.
Log, triage, and resolve tickets within agreed SLAs.
Administer and maintain Active Directory/Entra ID, Microsoft 365, file servers, and endpoint management such as Intune.
Manage user account provisioning, deprovisioning, access, and permissions.
Support network connectivity, including Wi-Fi, VPN, and switches, and escalate complex issues to senior engineers.
Assist with backup verification, patch management, and basic security hygiene, including MFA and antivirus/EDR.
Maintain documentation for systems, configurations, and standard operating procedures.
Support IT projects such as office moves, equipment rollouts, and system migrations.
Train employees on IT policies, tools, and best practices.
Contribute to and help enforce IT security and acceptable use policies.
Deliver white-glove, priority support to executives and senior leadership, in person and remotely.
Set up and troubleshoot conference rooms, video conferencing, and presentation technology for executive meetings and board sessions.
Proactively manage executive laptops, phones, and tablets to minimize disruption.
Provide on-call or after-hours support for executive travel and high-priority events as needed.
Maintain discretion, professionalism, and responsiveness when supporting senior leadership.