Systems Administrator - IT Infrastructure & Operations

FirstEnergy•Akron, OH

About The Position

This position is part of FirstEnergy Service Co. and supports the governance and administration of FirstEnergy’s enterprise communications platforms. The role is a key administrator and technical resource for the messaging ecosystem, including Exchange Online, Exchange Server Edition (SE), Outlook, Cisco Email Gateway, Proofpoint Email Fraud Defense, xMatters, and Kofax. It partners with Cyber Security, Compliance, Legal, Human Resources, and business stakeholders to keep communications platforms secure, reliable, and aligned with business objectives. The position administers enterprise messaging and communications services, including email security, automated communications, and M365 licensing. It supports systems across a large, regulated organization and participates in incident, request, change-management, and on-call processes. The job description lists System Administrator II, III, and IV experience levels, with progressively greater experience, platform administration, automation, leadership, and modernization expectations.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
Familiarity with Microsoft Exchange, Microsoft 365, or email administration.
Basic PowerShell scripting and automation skills.
Strong troubleshooting, analytical, and customer service skills.
Ability to communicate effectively with technical and non-technical stakeholders and work independently in a remote environment.
System Administrator II: Minimum 2–4 years of IT experience supporting enterprise applications, infrastructure, collaboration, or messaging technologies.
System Administrator III: 4–7 years of relevant IT experience with enterprise messaging, collaboration, or system administration; intermediate Exchange Online administration and enterprise messaging platform experience; intermediate PowerShell scripting and automation experience.
System Administrator IV: 7+ years of relevant IT experience with enterprise messaging and collaboration platforms; advanced Exchange Online administration and PowerShell automation experience; demonstrated technical leadership, mentoring, and continuous improvement experience.

Nice To Haves

Experience with Exchange Online, Outlook, Cisco Email Gateway, Proofpoint, xMatters, Kofax, or similar messaging and communications platforms.
Experience supporting email security, compliance, automation, or reporting solutions.
Experience with SharePoint configuration, Power BI design, or operational reporting tools.
Experience with Power Platform and Power Automate development, and working knowledge of other M365 applications.
System Administrator IV: Experience leading major platform upgrades, migrations, or modernization efforts.

Responsibilities

Administer and support enterprise messaging and communications platforms, including Exchange Online, Exchange Server Edition (SE), Outlook, Cisco Email Gateway, Proofpoint Email Fraud Defense, xMatters, and Kofax.
Manage email services, mail flow, mailbox administration, distribution groups, shared mailboxes, platform availability, and system performance.
Administer and enhance email security controls, including threat protection, email authentication (SPF, DKIM, DMARC), data loss prevention (DLP), and compliance-related configurations.
Support automated communications, notifications, and enterprise email campaigns with business and IT stakeholders.
Perform system administration, upgrades, patching, lifecycle management, vendor coordination, troubleshooting, and incident resolution.
Partner with Cyber Security, Compliance, Legal, Human Resources, and other business units on messaging, governance, retention, and communication requirements.
Develop and maintain PowerShell automation, operational documentation, reporting, and knowledge management materials.
Manage M365 license allocations, configuration, and reporting.
Participate in incident, request, change-management, and on-call support processes, serving as an escalation point for complex issues as needed.
At the System Administrator III level, independently manage production systems, lead technical initiatives, and serve as an escalation resource.
At the System Administrator IV level, lead major platform upgrades, migrations, or modernization efforts and contribute technical leadership, mentoring, and continuous improvement.