IT - Assistant

Iberia Comprehensive • New Iberia, LA

10d • Onsite

About The Position

Iberia Comprehensive Community Health Center (ICCHC) is seeking a full-time IT Assistant in New Iberia, Louisiana. ICCHC and its satellite health centers provide comprehensive primary health care to insured and uninsured individuals in the communities they serve.

The Operations/Information Technology Assistant supports the IT Director and Director of Operations in maintaining clinic operations. The role assists the IT Director with repairs, wiring, daily upkeep, and maintenance of computers and networks throughout the organization; setting up and installing new technological equipment; and addressing hardware and software problems. The assistant also performs other duties as assigned by the Director of Operations.

Requirements

• High school diploma or equivalent, plus an associate degree and at least one year of experience in an IT role, or five or more years of progressive IT experience.
• Knowledge and/or experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, cloud technology integration, network and endpoint security, TCP/IP protocols, Active Directory, and Group Policy management.
• Excellent computer proficiency, including MS Office.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.
• Effective reasoning and judgment skills.
• Knowledge of software applications and computer language.
• Effective communication skills.
• Ability to multitask.

Nice To Haves

• Certifications in Microsoft or Cybersecurity.
• Experience in the health care field and/or with Federally Qualified Health Centers.
• Experience with help desk ticketing systems and remote support tools.

Responsibilities

• Assist the IT Director and Director of Operations in maintaining clinic operations.
• Assist the IT Director with repairs, wiring, daily upkeep, and maintenance of computers and networks throughout the organization.
• Set up and install new technological equipment.
• Address hardware and software problems.
• Perform other duties as assigned by the Director of Operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree