Contract IT Assistant

Zoho USA • Austin, TX

3d • Onsite

About The Position

Zoho is seeking a motivated, detail-oriented IT Assistant for a six-month contract. The role supports IT operations projects and helps keep systems running smoothly. The position includes completing system migrations, upgrades, and enhancements; providing desktop support on Windows and Mac OS; troubleshooting network issues; communicating with users and team members; and documenting processes and project and support records. This is an onsite position involving an office move and requires a valid driver’s license and vehicle. The role is 40 hours per week and pays $30 per hour.

Requirements

• Familiarity with desktop support practices and troubleshooting techniques.
• Knowledge of Mac OS and Windows operating systems.
• Understanding of computer networking concepts, including LAN setup and TCP/IP protocols.
• Strong communication skills to interact effectively with users at all levels of technical proficiency.
• Ability to lift and move up to 25 lbs.
• Valid driver's license and vehicle, as the role involves an office move.
• Legal right to work in the United States without company sponsorship now or in the future.

Nice To Haves

• Previous experience in an IT support role or relevant coursework.

Responsibilities

• Take ownership of IT projects through completion, including system migrations, upgrades, and enhancements.
• Provide desktop support and troubleshoot hardware and software issues on Windows and Mac OS platforms.
• Assist with computer networking troubleshooting, maintain Local Area Networks (LAN), and ensure proper TCP/IP configurations.
• Communicate with team members and end-users to resolve technical issues promptly.
• Document IT processes and maintain accurate records of project deliverables, support requests, and resolutions.

What This Job Offers

• Education Level: No Education Listed