IT Support Specialist - Contract
About The Position
The IT Support Specialist maintains IT infrastructure at the headquarters facility and helps ensure meeting and event room technology provides a positive, consistent experience for employees, visitors, clients, and community partners. This customer service-oriented role supports technology-enabled internal meetings and events, provides face-to-face and walk-up support to HQ employees and visitors, and serves as the headquarters point of contact for IT support. The role troubleshoots AV and other technology issues, responds to AV Service Desk tickets, maintains conference room equipment and software, coordinates with third-party vendors and NAIT network and infrastructure teams, and helps prepare rooms for meetings and video conferences. It also researches technology, advises leadership, consults stakeholders about event requirements, delivers employee training, provides desk-side IT support as needed, and administers the Electronic Visitor Management System. Other accountabilities may be assigned.
Requirements
- Bachelor’s degree in IT or equivalent work experience.
- At least 2 years of experience working with audio/video/communications technologies.
- Proficiency with Microsoft Office 365, Microsoft Teams, and Zoom.
Nice To Haves
- Multiple years of experience in audio/video/communications technologies.
- Experience with both Mac and Windows operating systems.
- Advanced experience in audio/video cabling and computer networking.
- Experience operating video cameras and sound boards, and using video editing software.
- Formal education and/or certifications in audio recording and video production, broadcast and electronic communication arts, or multimedia production.
- Event and customer service experience with C-suite executives.
- Experience with an Electronic Visitor Management System.
Responsibilities
- Troubleshoot technical issues and respond to AV Service Desk tickets, resolving problems as they arise.
- Maintain and service conference room equipment independently or through third-party vendors.
- Maintain conference room hardware and software updates, ensuring equipment is on consistent versions; collaborate with NAIT network and infrastructure teams as needed.
- Ensure proper security and storage of equipment.
- Provide customer service to employees, clients, and visitors using AV equipment.
- Research new technology and make recommendations to leadership.
- Meet with internal stakeholders to understand room needs before meetings and events and help prevent foreseeable technical issues.
- Develop, document, and host periodic employee training on AV equipment and web/video conferencing applications.
- Prepare meeting rooms for events and video conference sessions.
- Act as the HQ point of contact for IT support and provide walk-up IT services for HQ employees and visitors.
- Troubleshoot the visitor management system, AV equipment, and other HQ technology.
- Provide desk-side IT support at HQ as needed.
- Administer the Electronic Visitor Management System.
- Perform other accountabilities as assigned.
