IT Assistant

Catholic Charities of San Bernardino and Riverside Counties • Lansing, MI

9d • Onsite

About The Position

The IT Assistant provides technical support to staff by addressing and resolving technology inquiries, issues, and requests. The position helps ensure efficient and secure technology operations across the agency by supporting hardware and software systems and assisting with user access, equipment setup, and technology maintenance. This is a part-time, on-site position with working hours from 8 a.m. to 12 noon, Monday through Friday; it may not be eligible for remote work.

The role supports agency software and technology infrastructure, including Microsoft products, specialized databases, workstations, network and server environments, security systems, phones, and mobile devices. It also involves maintaining equipment and security records, providing user support, coordinating with vendors and program staff, and participating in relevant meetings and training. The position requires occasional attendance at meetings or events outside regular business hours and may involve occasional driving during the workday. The work may include exposure to sensitive or potentially traumatic information and direct interaction with individuals or families in crisis.

Requirements

• Associate’s degree in a related field, or currently working toward completion of a degree.
• Familiarity with networked systems and Microsoft products.
• Previous experience providing IT help desk or technology support in a business or organizational setting.
• Proficiency in word processing, spreadsheet, and database software applications.
• Valid Michigan driver’s license, reliable transportation or access to reliable transportation, and appropriate vehicle insurance coverage.
• Demonstrates commitment to the mission and values of Catholic Charities of Ingham, Eaton, and Clinton Counties.
• Works collaboratively and effectively with others to achieve shared goals.
• Proactively identifies challenges and develops practical, innovative solutions.
• Demonstrates awareness and respect for cultural diversity among colleagues and clients.
• Acts with integrity and responsibly uses time and resources.
• Frequent use of hands for handling objects, tools, or controls; ability to talk, bend, squat, twist, climb, kneel, and reach; occasional lifting or carrying of up to 30 pounds.
• Vision sufficient for close-up work, distance vision, and adjusting focus.

Responsibilities

• Provide customer service while performing agency technology duties.
• Serve as a point of contact for IT work requests and troubleshooting.
• Assist with distributing keys, creating staff ID cards, and assigning network access.
• Support agency software systems, including Microsoft Office, Great Plains, and specialized databases.
• Collaborate with vendors and program staff to assist with report development.
• Respond to staff inquiries about software usage and functionality.
• Test and evaluate software applications and systems.
• Construct, deploy, and maintain general computer applications and specialized utility programs.
• Recommend system and software upgrades.
• Maintain the agency computer and technology equipment inventory.
• Set up and maintain workstations for employees, interns, and volunteers.
• Manage technical security systems, including video surveillance, alarms, building access, employee badge activation, and key assignments.
• Maintain accurate records of security-related requests and authorizations.
• Troubleshoot and resolve issues with the Local Area Network (LAN) and other systems.
• Administer Office/Microsoft 365, information storage systems, and Microsoft server and network environments across the agency.
• Add, maintain, and remove Active Directory user accounts, including email, network, and security permissions.
• Ensure remote backups of agency data are completed and functioning properly.
• Administer and maintain servers, desktop computers, printers, routers, switches, firewalls, phones, mobile devices, and related software, including updates and patches.
• Manage Avaya and Mitel phone systems, including adding or removing extensions, setting up voicemail, and troubleshooting phone issues.
• Attend and participate in meetings, conferences, in-services, and other relevant training as assigned.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree