IT Asset Technician

TEKsystems • Skokie, IL

5d • $21 - $23 • Onsite

About The Position

The IT Asset Technician supports the full lifecycle management of enterprise IT assets, including inventory control, imaging, configuration, deployment, maintenance, repair, warehouse operations, and asset tracking. The role ensures accurate receipt, storage, preparation, and distribution of endpoint devices such as laptops, desktops, thin clients, tablets, mobile phones, and related peripherals.

The technician performs hardware diagnostics and basic repairs, assists with warranty and vendor coordination, and supports large-scale device imaging and deployment activities in a centralized configuration center. Success requires attention to detail, organizational skills, technical aptitude, and the ability to work in a fast-paced operational environment. This is a contract position based fully onsite in Skokie, Illinois.

Requirements

• Knowledge of ServiceNow.
• Knowledge of IT asset management.
• Hardware inventory control skills.
• Device imaging and deployment skills.
• Hardware troubleshooting skills.
• Inventory auditing skills.
• Asset lifecycle management knowledge.
• Warehouse operations experience or knowledge.
• Endpoint configuration skills.

Nice To Haves

• Experience supporting enterprise endpoint devices, including laptops, desktops, tablets, smartphones, and peripherals.
• Familiarity with ServiceNow Hardware Asset Management (HAM) or similar asset tracking platforms.
• Basic knowledge of PC hardware diagnostics, repair, and component replacement.
• Experience with device imaging, deployment, and asset management processes.
• Proficiency with Microsoft Excel, Word, Outlook, and Teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and exceptional attention to detail.
• Excellent customer service, communication, and problem-solving abilities.
• Ability to build and maintain effective working relationships with team members, vendors, suppliers, and internal customers.

Responsibilities

• Receive, inspect, document, and process incoming and outgoing IT equipment and peripherals according to operational standards.
• Maintain accurate inventory records for endpoint devices and accessories using ServiceNow and related asset management systems.
• Conduct physical inventory audits and reconcile discrepancies, damaged equipment, and missing assets.
• Support asset tagging, disposal, and lifecycle management in accordance with organizational policies and security standards.
• Assist with improving asset management workflows, reporting processes, and inventory controls.
• Participate in planning meetings for device deployments, equipment moves, inventory projects, and storage requirements.
• Prepare new and refurbished devices for deployment by unboxing, tagging, imaging, configuring, testing, and repackaging them.
• Capture device information, including serial numbers and asset tag data, for import into ServiceNow, Active Directory, and other enterprise systems.
• Connect devices to imaging infrastructure, networks, and KVM systems to support automated deployment.
• Install and configure software while complying with organizational security, hardware, and software standards.
• Support high-volume imaging and deployment activities while maintaining quality and accuracy; provide status updates and escalate issues or deviations.
• Troubleshoot, diagnose, and perform basic hardware repairs on endpoint devices.
• Replace and upgrade components such as batteries, keyboards, screens, memory, storage drives, and peripherals.
• Coordinate warranty repairs, device replacements, and vendor-supported maintenance as needed.
• Verify device functionality and readiness before deployment to end users.
• Support warehouse inventory control, storage, staging, packaging, and shipment preparation.
• Receive, move, organize, and transport equipment stock, pallets, and technology assets between locations.
• Help coordinate shipments to satellite offices and secondary distribution locations.
• Operate manual pallet jacks as needed.
• Participate on the device delivery team, including operating company-owned vehicles when required.

Benefits

• Medical insurance, if eligible.
• Dental insurance, if eligible.
• Vision insurance, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary life insurance and AD&D coverage for employees and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Education Level: No Education Listed