IT Asset Lifecycle Technician

Marco Technologies•Saint Cloud, MN

1d•$19 - $28•Onsite

About The Position

The IT Asset Lifecycle Technician supports the end-to-end lifecycle of client technology assets, including receiving, inspecting, refurbishing, imaging and configuring, inventory tracking, data sanitization, shipping, returns, and disposition. The role maintains accurate asset records and chain of custody throughout the device lifecycle and performs quality checks to ensure devices meet established functional, cosmetic, and client configuration standards. The technician provides quality service to internal and external clients while maintaining a high level of client satisfaction. The position works in the company's St. Cloud, Minnesota office Monday through Friday. Applications are continuously accepted until the position is filled.

Requirements

High school diploma and one year of experience in IT hardware, device lifecycle, technical support, warehouse, inventory, or related work; or an equivalent combination of education and experience.
Ability to perform basic hardware diagnostics, device imaging, configuration, and troubleshooting, and learn new technology and systems.
Ability to accurately manage serial numbers, asset records, device condition, inventory movements, and other detailed information during repetitive or high-volume work.
Ability to follow established functional, cosmetic, configuration, and quality standards consistently and identify work that does not meet requirements.
Ability to organize work, equipment, and resources effectively while managing multiple priorities.
Ability to prioritize tasks and adjust to changing workloads and deadlines.
Ability to communicate clearly and effectively with team members, internal partners, and other stakeholders.
Ability to work collaboratively, contribute to shared responsibilities, and provide team support as needed.
Ability to identify discrepancies and basic technical or operational issues, apply established procedures, and escalate issues appropriately.
Ability to appropriately handle client technology assets, information, and data while maintaining required security, confidentiality, and chain-of-custody practices.
Proficiency with Microsoft Office, Outlook, and company-specific systems, with the ability to learn asset management, inventory, and device lifecycle tools.

Nice To Haves

Experience imaging or configuring Windows devices.
CompTIA A+ certification.

Responsibilities

Receive incoming devices and shipments; verify assets against applicable records and document serial numbers, asset tags, condition, discrepancies, and other required information in designated systems.
Inspect, clean, and refurbish technology assets according to established functional and cosmetic standards, including removing labels and residue and replacing approved components as needed.
Perform hardware diagnostics and functional testing, document results, and escalate devices requiring additional repair or disposition decisions.
Image, reimage, configure, and provision laptops and other supported devices according to client requirements and deployment procedures.
Apply required firmware, operating system, and software updates and complete quality checks before device release.
Troubleshoot basic hardware, imaging, and configuration issues and escalate issues outside established procedures.
Perform data sanitization according to established standards and maintain required documentation, including records or certificates of erasure.
Maintain accurate chain-of-custody and asset-location records from receipt through deployment, return, recycling, or other disposition.
Prepare, package, and ship technology assets according to client requirements and maintain applicable shipping and tracking documentation.
Process device returns, RMAs, call tags, RTVs, and other return activities; monitor outstanding items and assist in resolving damaged, delayed, lost, or unreturned shipments.
Conduct cycle counts and location audits to maintain accurate physical and system inventory records.
Process inventory transfers and adjustments and support the accuracy and integrity of asset-tracking, ConnectWise, ERP, and other applicable records.
Coordinate approved recycling and disposition activities, including maintaining applicable device and drive records and supporting vendor pickups.
Identify and document recurring defects, discrepancies, or process issues and communicate concerns through appropriate channels.
Provide backup support to other team members and cross-train in related areas as needed.
Maintain accurate documentation and complete required administrative activities, including time entry, in a timely manner.