IT Asset Management Technician
About The Position
The IT Asset Management Technician provides logistics support to the IT Operations and IT Support teams through a ticketing system and walk-up requests. The role owns day-to-day shipping, receiving, tracking, and returns of IT equipment for warehouse and fulfillment or distribution center locations. It also supports onboarding and offboarding, including hardware deployment and retrieval and documented basic account and access steps. The technician processes equipment in and out of asset management tools and maintains accurate device assignments, locations, and lifecycle status to keep inventories current and audit-ready. The role stages, images, and configures end-user devices according to standard build procedures and deployment checklists, and coordinates RMAs and lifecycle recovery with vendors and partners, ensuring hardware is wiped, packaged, and documented correctly. This is a 12-month onsite role in San Francisco, California, paying $30–$36 per hour. The successful candidate's compensation depends on factors such as education, work experience, location, responsibilities, and certifications. IntelliPro states that it provides a comprehensive benefits package, subject to eligibility.
Requirements
- At least 2 years of experience in IT logistics, IT support, warehouse operations, or a related role involving hardware handling and inventory.
- Experience with shipping and receiving, inventory control, or asset tracking.
- Ability to label, scan, and accurately record serial numbers.
- Familiarity with macOS, Windows, or ChromeOS devices and common peripherals such as docks, monitors, keyboards, barcode scanners, and printers.
Nice To Haves
- Exposure to ticketing or asset management systems such as Jira, Oomnitza, or similar.
Responsibilities
- Provide logistics support for IT Operations and IT Support through the ticketing system and walk-up requests.
- Manage day-to-day shipping, receiving, tracking, and returns of IT equipment for warehouse and fulfillment or distribution center locations.
- Assist with onboarding and offboarding, including hardware deployment and retrieval and documented basic account and access steps.
- Process and track laptops, thin clients, handhelds, scanners, printers, networking gear, and accessories in asset management tools.
- Maintain accurate device assignments, locations, and lifecycle status so inventories are current and audit-ready.
- Stage, image, and configure end-user devices using standard build procedures and deployment checklists.
- Coordinate RMAs and lifecycle recovery with vendors and partners, ensuring hardware is wiped, packaged, and documented correctly.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
