IT Asset & Systems Specialist

Focus on the Family•Colorado Springs, CO

1d•Onsite

About The Position

The IT Asset & Systems Specialist manages the full lifecycle of hardware assets across Windows and Apple platforms, including desktop computers, laptops, tablets, and mobile devices. The role oversees software license management and procurement, provides end-user training on SaaS applications, and creates basic application integrations to improve organizational efficiency. It also supports Active Directory and Exchange environments and manages organizational cellular accounts and carrier relationships. The position works with departmental stakeholders, Finance, carriers, senior IT staff, and external vendors. It requires strong organization, attention to detail, customer service, and clear communication with technical and non-technical users. The role operates in a professional office environment, may involve travel between organizational locations, and may require occasional lifting of computer equipment up to 30 pounds or after-hours availability for critical maintenance or deployments.

Requirements

Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
At least 2 years of experience in an IT support, systems, or asset management role.
Demonstrated experience managing Windows and Apple (macOS/iOS) devices in an organizational setting.
Familiarity with Mobile Device Management platforms such as Jamf, Intune, or equivalent.
Experience with software license tracking and SaaS application administration.
Basic working knowledge of Microsoft Active Directory and Exchange/Microsoft 365.
Foundational understanding of Exchange mail flow, including connectors and mail routing.
Experience creating training materials such as user guides, quick reference cards, and job aids.
Understanding of the software license lifecycle, including acquisition, assignment, renewal, and retirement.
Experience with SaaS application administration and user provisioning and deprovisioning.
Familiarity with IT asset management software or ITSM platforms such as TOPdesk, ServiceNow, or Jira Service Management.
Experience delivering end-user technology training in a classroom or one-on-one setting.
Strong organizational skills and ability to manage multiple priorities.
Excellent communication skills, including the ability to explain technical concepts to non-technical users.
Customer-service orientation and a proactive approach to problem solving.
Ability to meet the stated Christian character and ministry expectations, including adherence to the organization's Standard of Moral Conduct and Statement of Faith.

Nice To Haves

Experience with low-code integration platforms such as Zapier, Microsoft Power Automate, or Make (Integromat).
CompTIA A+, Microsoft 365 Fundamentals (MS-900), Apple Certified Support Professional (ACSP), or similar industry certification.

Responsibilities

Maintain an accurate inventory of Windows and Apple computers, laptops, tablets, and mobile devices.
Track hardware assets from procurement through decommissioning, including assignments, transfers, and disposals.
Coordinate device provisioning, imaging, and configuration for new employees and replacement devices.
Ensure iOS and Android devices are enrolled and managed in the organization's Mobile Device Management platform.
Conduct periodic physical audits to reconcile asset inventory records.
Maintain software license records for desktop applications and departmental or smaller SaaS platforms.
Monitor software license utilization for compliance and cost optimization opportunities.
Coordinate software procurement, renewals, and vendor relationships with Finance and departmental stakeholders.
Evaluate and recommend software solutions based on departmental needs and organizational standards.
Maintain software license documentation, including agreements, renewal dates, and user assignments.
Develop and deliver end-user training for departmental SaaS applications and create supporting guides, quick reference cards, and instructional videos as needed.
Provide individual and group training for application rollouts or significant updates, and support ongoing user questions and adoption.
Design, implement, and document basic business-application integrations using low-code or no-code tools; escalate complex requirements as appropriate.
Perform basic Active Directory administration, including user accounts, group membership, and organizational units.
Manage Exchange mailbox provisioning, distribution lists, shared mailboxes, and calendar permissions, escalating complex issues when needed.
Serve as the primary contact with cellular carriers for organizational mobile phone and tablet accounts.
Evaluate and manage cellular service plans, international travel plans, cancellations, service transfers, and phone-number releases in accordance with organizational procedures.
Track device upgrade eligibility and renewal dates and notify stakeholders when devices are due for renewal.
Maintain accurate cellular account records and work with carrier representatives and Finance to resolve billing discrepancies, service issues, and account disputes.
Keep cellular device inventory records synchronized with the broader asset management system.
Perform other duties as assigned.