IT Asset Management Analyst

SAIC•Scott AFB, IL

4h•Onsite

About The Position

SAIC is seeking an IT Asset Management Specialist to support an IT Service Management effort for USTRANSCOM at Scott Air Force Base in Illinois. The USTC Managed Information Technology Services (MITS) contract provides strategic, technical, and program-management guidance and support for operating and modernizing the combatant command’s infrastructure, systems, and applications. The work supports the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will manage the IT Asset Management process from procurement through disposition as part of the enterprise-wide ITAM Program, in accordance with DoW, USTC, and Air Force policies and procedures. The role also supports asset and software-license tracking, inventory control, lifecycle management, service requests, and procurement activities. The position is Monday through Friday during normal business hours.

Requirements

Bachelor’s degree (BA/BS).
10 or more years of experience.
DoD Secret clearance.
ITIL 4 Foundations certification.
Experience with a query-based reporting tool.
Fluent spoken and written English, with grammatically correct communication.
Experience with Microsoft Office, including Word, PowerPoint, Visio, Project, and Excel.
Ability to manage multiple, high, and competing priorities in a fast-paced, constantly changing environment.
Strong oral and written communication skills across all levels.
Self-starter and problem solver.
Ability to communicate IT, networking, and security concepts to personnel with varying levels of experience and responsibility.
Ability to become familiar with basic project-management approaches, tools, and project-lifecycle phases.
Technical writing and documentation skills.
Configuration and change-management experience working directly with or for a Government customer.

Nice To Haves

Master’s degree (MA/MS).
Knowledge of or experience with software and hardware discovery tools.
Experience with the ServiceNow platform, including Hardware and Software modules.
ITIL 4 Managing Professional certification.

Responsibilities

Manage and track IT procurements from beginning to end, including market research, coordination with financial departments, vendor follow-up, shipping-date tracking, and final reconciliation.
Provide requirements refinement and procurement support for the USTRANSCOM Service Portfolio, end-user devices, and peripheral equipment, including market research, budgetary quotes, and budget estimates.
Develop and annually update Tactics, Techniques, and Procedures for procurement management to share IT procurement management services effectively.
Use ELMS (Enterprise Logistics Management System), formerly DPAS (Defense Property Accountability System), and track hardware lifecycles.
Ensure equipment and software installed on USTC networks are licensed, and obtain written permission from the USTC Technical Point of Contact for items without an available license.
Track and manage licenses for systems, devices, applications, and software on network and compute infrastructure and production environments.
Maintain the equipment license requirements and renewal repository, recording lifecycle information such as vendor, software name and version, authorized users or devices, fees, and commencement and expiration dates.
Provide early notification and coordinate with the Section Manager, USTC TPOC, and appropriate resource advisor about maintenance, warranty, and license agreement expirations at 30-, 60-, 90-, 120-, 150-, and 180-day intervals.
Deliver licenses for installation on devices and systems before license expiration.
Track endpoint devices and assets for inventory management, including use, deployment or location, configuration, responsible individual, serial number or other identifying information, bar tag, and inventory status.
Assist the service delivery team with completing Service Request tickets and deploying assets to end users.
Maintain up-to-date equipment inventory lists and system data.
Maintain inventory of non-user-based IT equipment, including network printers and VTC components in conference rooms.
Perform assigned lifecycle management duties, including reporting and maintaining version currency, vendor or manufacturer maintenance, property receipt, inventory control, equipment staging and distribution, warranty repair coordination, erasure and cleansing, and hardware transfer or destruction.
Help identify workflows suitable for digital modernization and safe integration with approved enterprise tools and data environments.
Draft, analyze, and coordinate staff actions, briefings, technical white papers, and executive summaries in support of mission objectives.
Provide warehouse support as required.
Produce a Weekly Activity Report.